Communication & Assertiveness

Good communication in the workplace can make us more productive, help build better team morale and professional relationships. Poor communication, on the other hand, can leave employees and managers frustrated and mean we get less done. But just how effective…

There’s something to be said about trusting your instincts and going with the flow. There’s a time and place to allow the universe to manifest. But when you’re committed to pursuing goals and improving your life, having a plan can…

Effective communication starts with adjusting your technique for your audience. Influencing others always begins with understanding them. One of the trickiest types of audience to deal with is a neutral one. This is the audience that doesn’t know much about you…

Workplace power is the capacity to get someone else to do what you would like them to do. It is made up of two components — your level of authority and your level of influence. Leaders use workplace dynamics to…

‘The best investment is in the tools of one’s trade’ Benjamin Franklin Influencing and persuading are critical skills to develop during your career. They expand your impact and ability to get things done. Active listening is a vital part of…

Active listeners tend to make more money, have better relationships and enjoy relatively better overall well-being.  Why? Because active listening helps you pick on communication cues most other people miss. Salespeople rely on communication to identify a customer’s real needs…

Trust is the foundation of all healthy relationships.  At heart, it is the belief that someone will do what they say they will. Building trust is a key part of being assertive, and covered in our assertiveness training. Why Is…

If you change the way you behave, you will change the way that other people react to you.  Most people would like others to be friendly and to be able to influence other people. Leadership is a key part of…

If you work in an office, you probably use email as your primary form of communication. While this is a convenient way of avoiding unnecessary meetings and lengthy phone calls, writing persuasive emails can be tricky. Without the added context…

Put simply, rapport is people’s ability to relate, be empathetic towards each other’s feelings and communicate well. We all know people who appear to be completely comfortable striking up new relationships, and others who struggle to find areas in common…