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Average experience: 12 years
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Average 4 people per class
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Assertiveness Courses

1 Day Assertiveness Training Course

Assertiveness Communicate Your Message Assertively

Length :
1 Day
Where :
Online, London & Guildford + Client Site
Next Date :
August 22nd

Learn to be more assertive in a variety of situations on this intensive one day course.

  • Assertiveness vs aggression vs passivity
  • How your beliefs impact communication
  • Communication skills & active listening
  • Finding the Win-Win in any situation
  • Managing real-life situations confidently
Advanced Assertiveness Training Workshop

Assertiveness Advanced

Length :
1 Day
Where :
Online, Client Site & Classroom

Practice your assertiveness skills in real-word scenarios and receive feedback & coaching

  • Practice key assertiveness techniques
  • Review how you manage difficult people
  • Understand your stumbling blocks
  • Roleplay practical techniques to improve
  • Create a personal action plan
Increase Your Confidence

Assertiveness Increase Your Confidence

Length :
90 Minutes
Where :
Online, Client Site & Classroom
Next Date :
September 15th

This accelerated session covers being more assertive in a number of frequent scenarios.

  • Getting clear on what you want to achieve
  • How feelings impact outcomes
  • Refusing requests clearly & confidently
  • Making yourself heard in meetings
  • Asking people to help

Choosing The Right Assertiveness Course


If you are at all unsure which course would be best for you – do not hesitate to get in touch with us!

You can also read on below for more information on the specific courses.

This is an introductory course to assertiveness. You will become capable and knowledgable on this intensive course.

It is designed for people who will want to:

  1. Manage real-life situations confidently
  2. Develop communication skills and learn how to actively listen
  3. Be assertive in their personal and business lives

By the end of this course you will be able to:

  1. Understand the difference between Assertiveness, aggression and passivity
  2. Learn how your beliefs impact communication
  3. Find the Win-Win in any situation

Our Assertiveness advanced course is for people looking to develop their knowledge and skills. further It assumes that you are already knowledgable on Assertiveness, but not to an advanced level. 

It is designed for people who are:

  1. Using assertiveness in their business day to day
  2. Looking to take back control in their personal and business lives
  3. Managing or dealing with difficult people

By the end of this course you will be able to:

  1. Practice key assertiveness techniques
  2. Review how you manage difficult people
  3. Understand your stumbling blocks
  4. Roleplay practical techniques to improve
  5. Create a personal action plan

Our combined course is designed for Assertiveness novices who want to improve their skills rapidly.

It is made up of our Assertivness Communicate Your Message Assertively and Assertiveness Advanced courses, which run on subsequent days.

Doing these two courses back-to-back offers the most effective way for people to develop their Assertiveness skills.

Our courses can run at your offices, at one of our training centres in London and Guildford or online in a virtual classroom.

Our online courses can be run using either Zoom or Microsoft Teams.

The Trainer


Meet Jo one of our assertiveness trainers.


Online Assertiveness Courses

We offer all of our Assertiveness training courses remotely, as well as in-person.

Our remote courses cover the same content as our in-person courses and run over Zoom or Microsoft Teams.


London Training Courses
Fleet House, 8-12 New Bridge St
London, EC4V 6AL
Tel: 0203 603 0150


Guildford Training Courses
Surrey Technology Centre, 40 Occam Road
Guildford, GU2 7YG
Tel: 01483 688 488


Private Courses

Looking for private, group assertiveness skills training course or a 1-2-1 session?

Our custom courses are organised on dates to suit you, either at your office or ours whichever you’d prefer.

Our free pre-course reviews ensure that our custom assertiveness skills courses focus on the exact topics that you need to build your assertiveness and confidence.

The Training Day

Course Times

9.15 - 9.30
9.30 - 11.00
Training Session 1
11.00 - 11.15
11.15 - 12.30
Training Session 2
12.30 - 13.30
13.30 - 14.45
Training Session 3
14.45 - 15.00
15.00 - 16.30
Training Session 4

What's Included?

Everything you need for a great day's training

A full-colour manual to take home with you A full-colour manual to take home with you
A USB stick so that you can take the exercises you've been working on home A USB stick so that you can take the exercises you've been working on home
Pens, pads and everything you'll need to take notes Pens, pads and everything you'll need to take notes
Plenty of tea, coffee and biscuits Plenty of tea, coffee and biscuits
6 months of support post the course in case you get stuck on anything 6 months of support post the course in case you get stuck on anything
A modern comfortable air-conditioned training room A modern comfortable air-conditioned training room
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Assertiveness FAQs

  • Desk distancing complies with guidelines
  • Hand sanitising on arrival
  • Facemasks available
  • In the office all training equipment and furniture sanitised thoroughly after use
  • Stationery used by the delegates during training to be taken away with the delegate or disposed of at the end of the day
  • The building cleaning staff regularly disinfect all of all of the doors, handles, stair hand rails, etc.

Our online training is designed to re-create the classroom assertiveness course experience as closely as possible.

It is a live training session using Zoom or Teams and the trainer is there throughout.

The training is still hands-on and interactive so you’ll be discussing things with the trainer as they introduce different assertiveness concepts and tactics.

Finally, our trainers like to be able to see you!

If you don’t want to use a camera they will understand but they much prefer it if you have your camera on so they can see you as well as you being able to see them.

We don’t want to be the biggest training company but we are trying to be the best.

We have now won the Feefo Gold Award for customer service for 6 years in a row.

We always limit our classes to a maximum of 8 delegates but try to keep them smaller.

During 2019 our average class size was 4 people.

To back up our promise of great training we offer a 100% money-back guarantee.

If you aren’t much more confident about speaking up and saying ‘No’ when you return to work then we will have failed!

Our assertiveness courses combine traditional teaching to explain new concepts and tools with hands-on exercises and discussion to drive lasting behaviour change and development of your assertiveness.

The exercises ensure that you get plenty of time to practice the assertiveness skills you have just been taught and try things out.

They make sure that you have really understood how to set boundaries more effectively.

We also make sure that there is plenty of time for you to ask questions in case there is anything you are unsure of.

Our advanced assertiveness course is particularly practical with most of the day spent role-playing scenarios.

Please come to your assertiveness class wearing whatever you are most comfortable in, we do not have a dress code.

Most people come wearing casual clothes.


We provide everyone who completes one of our assertiveness training courses with a formal certificate to show that they have completed the course.


There are tried and tested techniques for building your self-confidence and assertiveness.

They do require you to put in the time and effort to practice them but if you do then you will see your assertiveness gradually increase.

Assertiveness is communicating your needs and requirements clearly. It also encourages others to so the same to ensure that everyone feels heard and understood.

Aggression is a single-minded pursuit of your goals regardless of the impact on others.

While assertive people can be tough and strong-willed about things that are important to them, the behaviour patterns behind aggression and assertive behaviour are worlds apart.

This is covered in beginners assertiveness skills course.


A typical work situation would be one where most or all of the other people in a meeting agree on something but you don’t.

If you’re assertive you would still feel happy expressing your views clearly so that people understand where you’re coming from and why you don’t agree.

In doing this you wouldn’t be aiming to ‘steamroller’ everyone else in the room into agreeing with you. You would be hoping that by expressing your opinion clearly you would be helping the group reach the best decision possible by bringing an alternative viewpoint.

People who need to improve their self-esteem and confidence often struggle with assertiveness.

They feel that by disagreeing they will stand out and potentially turn against them. They don’t understand that by having the confidence to express an unpopular opinion calmly people will actually value their input more.

This is why many business courses focused on assertiveness are also confidence skills training courses.