Learn to deal with difficult situations clearly and calmly on this assertiveness training course.

Acting assertively does not mean that you act unfairly or without empathy.

The influence and power that assertiveness brings comes from self-assurance and a clear communication style, not from bullying or intimidation.

Acting assertively will mean that you are viewed as a leader, and are someone who people will enjoy working for and working with. Learn to communicate clearly and confidently on this one-day assertiveness training workshop.


By the end of the course, you will:

  • Understand the difference between assertiveness, aggression and passivity.
  • Understand how your beliefs about yourself, especially if you have low self-estemm, impact how you deal with difficult situations.
  • Understand the importance of key communication skills and the importance of active listening using a 2:1 ratio
  • Looking for and finding the Win-Win in any situation (Thomas- Kilmann matrix TKI)
  • Deal with real-life situations with confidence and self-belief.


Is This The Right Course For Me?

This course is designed for anyone wishing to increase their assertiveness and confidence when dealing with colleagues and customers and in general day to day life.

By the end you will be able to discuss your ideas and opinions that make sure you to are heard and respected by others. By developing your own personal assertive communication style you will become a more effective delegator and team member.

The Training Day

Our courses run from 9.30am to roughly 4.30pm with refreshments throughout the day and a break for a tasty, freshly prepared lunch.

We offer a relaxed, supportive learning environment, fully air-conditioned facilities and some of the nicest instructors on the planet.

Also, included:

  • A full-colour manual to keep.
  • All notes and handouts from the training.
  • A certificate of attendance.
  • Delicious, freshly prepared lunch.
  • Refreshments throughout the day.

This course runs in conjunction with our sister company, Development Academy, which is focused on professional development training.

We begin this assertive communication course by discussing with everyone their strengths and weaknesses.

We try to clearly identify the key difficult situations that each delegate faces.

We then look at where they would like to be when returning to work after the course

  • Analysing current strengths and weaknesses
  • Identifying critical situations
  • Establishing the desired outcome
  • What they are and how to recognise each one
  • When to use them – advantages and disadvantages of each
  • Recognise the links and the differences between aggression, assertiveness and passivity


  • What are they and where do they come from? (Eric Bern PAC)
  • How can they affect behaviour?
  • How can you modify them?
  • Body language – what is yours saying? How to read it in others?
  • Building language skills
  • Communicating professionally
  • Listening 2:1
  • Take the situation into account
  • Review your inner dialogue
  • Saying ‘no’
  • Standing your ground
  • Recognising and dealing with workplace bullying
  • Giving & receiving praise and criticism
  • Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)
  • What will you do differently from tomorrow?
  • Commit to a your personal assertiveness action plan

Further Reading

Below are a number of useful articles on assertiveness that we recommend including one of our own!

  1. Assertiveness For Freelancers
  2. 5 Way To Improve Your Assertive Communication Skills
  3. Assertiveness Techniques


COVID Measures

  • Maximum number of delegates who can attend has been reduced to 4 or 5 depending on location
  • Temperature checks on arrival
  • Desk distancing complies with guidelines
  • Hand sanitising on arrival
  • Facemasks available
  • In the training room, all training equipment and furniture are sanitised thoroughly after use
  • Stationery used by the delegates during training will be disposed of at the end of the day if delegates choose not to take it with them
  • The building cleaning staff regularly disinfect all doors, handles, stair handrails, etc.
  • During this time lunch is not provided