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Learn to deal with difficult situations clearly and calmly on this assertiveness training course.
Acting assertively does not mean that you act unfairly or without empathy.
The influence and power that assertiveness brings comes from self-assurance and a clear communication style, not from bullying or intimidation.
Acting assertively will mean that you are viewed as a leader, and are someone who people will enjoy working for and working with.
By the end of the assertiveness course, you will have developed your assertiveness skills and:
✔ Understand the difference between assertiveness, aggression and passivity.
✔ Understand how your beliefs, especially if you have low self-estemm, impact your communication.
✔ Understand the importance of key communication skills and active listening using a 2:1 ratio
✔ Looking for and finding the Win-Win in any situation (Thomas- Kilmann matrix TKI)
✔ Deal with real-life situations with confidence and self-belief.
Jo has been a professional development coach and trainer for over 20 years. She is Chartered Institute of Professional Development (CIPD) certified.
She started her career in engineering before transferring to a leading pharmaceutical company. She spent 18 years there in a number of leadership and technical roles across a number of departments including HR, customer service and training.
This assertiveness course is for anyone wishing to increase their assertiveness and self-confidence.
By the end, you will be able to discuss your ideas and opinions calmly and make sure that you are heard and respected by others.
Becoming more assertive will make you a more effective delegator and team member.
We provide everything that you’ll need for this assertiveness course. It is a really fun, busy day of training.
Our courses run from 9.30 am to roughly 4.30 pm with refreshments throughout the day and a break for a tasty, freshly prepared lunch.
We offer a relaxed, supportive learning environment, fully air-conditioned facilities and some of the nicest instructors on the planet.
Also, included:
This course runs in conjunction with our sister company, Development Academy, which is focused on professional development training.
Download full course details We begin this assertive communication course by discussing with everyone their strengths and weaknesses.
We try to clearly identify the key difficult situations that each delegate faces and whether they show assertive behaviour.
We then look at where they would like to be when returning to work after the course
This session looks at the pros and cons of different styles of communication. It looks at how your style will change if you improve your self-confidence and become more assertive.
We begin this assertiveness course with the foundations of assertiveness skills. Your beliefs and values will drive your behaviour so we spend some time looking at where problems with assertiveness usual come from.
Assertiveness is all about communcation and confidence. This session focuses on how building your confidence will help you become more assertive.
Behaving assertively in difficult or stressful situations is when it is more difficult and most valuable.
We finish this course with a section where you will write your own assertiveness action plan. In it you detail what, and most importantly how, you’re going to change on your return to work. This means that if you are struggling with assertiveness in future you can refer to it to get yourself back on track.
Below are a number of useful articles on assertiveness that we recommend including one of our own!
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