Terms & Conditions

Unless expressly stated by the Company in writing all quotations are made and bookings accepted on the following Terms and Conditions.
In these Conditions:
i: “Company” means Acuity Training Ltd,
ii: “Contract” means any contract made subject to these Conditions,
iii: “Client” means any person with whom the Company enters into a contract subject to these conditions,
iv: “Booking” means any confirmed reservation made with the Company by whatever means.

Other printed or standard conditions:
These Conditions and the Contract constitute the entire understanding of the parties and shall apply to the Contract to the exclusion of any other contractual terms and conditions. No contractual terms contained in any document sent by the client shall be of any effect with respect to the contract unless expressly accepted by the company in writing.

The client acknowledges that it has not relied on and shall not be entitled to rescind the contract or claim damages or any other remedy based on any representation, warranty, undertaking or statement not set out in these conditions.

These conditions may not be varied or waived except with the express written agreement of the Company.

All prices are as stated and are exclusive of VAT which will, where appropriate, be charged at the current rate.

Cancellations or postponements of course bookings:
We offer as much flexibility on our courses as we are commercially able to. However, when you book a place on a course it means that we can’t offer that place to someone else, and so we have to limit changes and cancellations.
(a) Confirmed course cancellations or postponements received via e-mail, facsimile or in writing more than 14 days prior to the date of the course incur an administration charge of £95.00 (+VAT) or 10% of course cost, whichever is the greater.
(b) Confirmed course cancellations or postponements received via e-mail, facsimile or in writing less than 14 days prior to the date of the course are payable in full.
(c) Bookings made within 14 days of the date of the course may not be cancelled or postponed without incurring a 100% cancellation charge.
(d) Bookings from private individuals need to be paid for at the time of booking. We will contact you for this payment upon receipt of the booking form.
(e) Substitutes may be made at any time without penalty. Acuity should be informed of any changes.
(f) Non-payment does not constitute a cancellation
(g) In line with statutory rights, bookings made by private individuals for personal use have 14 days from booking to cancel without charge.
(h) For private group training there is no refund for any individual delegate cancelled or postponed at any point, substitutes may be made at any time without penalty. Acuity should be informed of any changes.

Business Customer Payment:
Unless otherwise agreed in writing, payment for each course is to be received no later than 14 days prior to the course start date. Non-payment does not constitute a cancellation.
BACS credits should be directed to: Acuity Training Ltd, A/c No. 75052695, Sort code: 60-09-21, NatWest, 151 High Street, Guildford, Surrey, GU1 3AH.
Corporate/business card payments incur a 2% charge.

Provision of service:
The Company reserves the right to cancel, postpone, alter or delay any booking.

Special needs:
The Client is responsible for advising the Company of delegates with special needs prior to booking. The Company cannot accept responsibility for such delegates unless it has stated in writing that it is able to accommodate those needs.

Scheduled courses:
(a) Please note that for scheduled courses, trainers will aim to deliver the modules specified in each scheduled outline. In the event of a mixed-ability course, some delegates may find the pace and content unsuitable. Whilst Acuity endeavours to ensure delegates attending a scheduled course are of similar ability, it is the clients’ responsibility to determine that each course is the correct level for their delegate(s). Acuity cannot accept responsibility if any part(s) of the scheduled course outline are not covered.
(b) If the delegate does not have the prior knowledge required for the course they are attending, we reserve the right to ask them to leave the course.
(c) If you are the only delegate booked on a scheduled course, we reserve the right to reduce the duration of the course to ½ the original duration e.g. a 2-day course will become a 1-day, a 1 day course will become a ½ day. Alternatively, we will give you the option to be transferred to our next available course.
(d) If a delegate is more than one hour late for a scheduled course, we reserve the right to refuse admission to ensure that the experience for other course delegates is not impacted.

Holding accounts:
All Holding accounts have a maximum expiry date of one year from the date of invoice. Any unused revenue is non-refundable. Acuity cannot accept responsibility for any unused revenue within this period.

The Company supports its clients in the utmost good faith. However, due to the complexities of any consultancy work undertaken the Company accepts no liability and offers no guarantees for its consultancy and associated work.

If as a result of contact made during their business with the Company, a client subsequently and within one year of the last booking, recruits a member of the Company’s staff whether then employed by the Company or not, a compensation fee of 50% of the final annual salary of that member of staff is payable to the Company.

Invoicing details:
As we are not able to accept any delay in invoice payment you must tell us about any special arrangements you require for your invoices.

Live Online Courses:
It is the responsibility of the client, not the Company, to ensure that the client
(a) has a fully functional version of the software required for their training on their PC in advance of their training commencing.
(b) has an internet connection that is fast enough and stable enough to attend without interruption.

Training cannot be delayed or cancelled if a client has not organised this before a course. For the avoidance of doubt, the 100% money-back guarantee that we offer is also not available in this circumstance.

Recording of online training sessions is not permitted.

Post-Course Support:
We offer six months of post-course support on the topics that you cover during your course.
To access this support, you need to email admin@acuitytraining.co.uk a clear explanation of the issue (ideally
including screenshots) and we will discuss it with your trainer and come back to you as soon as possible.
Please note this is subject to fair use restrictions and isn’t a consultancy service. We don’t provide broader advice
or undertake development work on your behalf.

[Updated 16 August 2023]