Supervisor Training & Courses

Our online training is designed to re-create the classroom training experience as closely as possible.

It is a live supervisor training session using Zoom or Microsoft Teams as a virtual classroom. Your trainer is there throughout.

Our focus is on you being an effective and assertive supervisor by the end of your course.

We combine traditional teaching to explain new concepts and tools, with hands-on exercises.

The exercises ensure that you can try out what you have just been taught and ask questions if there is anything you’re unsure of.

Yes. We provide all attendees on our course with certificates.

Please come wearing whatever you are most comfortable in. We do not have a dress code for our training courses.

Most people come wearing casual clothes.

Our London training centre is centrally located in the City of London.

It is a 3-minute walk from both Blackfriars tube station and Thameslink station.

For full details on our London centre see this link: London location

A supervisor typically has four key responsibilities.

1. Day-to-day management
2. Leading and motivating the team
3. Managing the performance of team members
4. Solving problems so that the team can work effectively

First impressions count. Make sure you have an impact during your first few weeks.

1. Spend time with each team member explaining how you want them to work.
2. Make sure everyone is clear on their key objectives.
3. Spend time chatting to your team and get to know them as people.
4. Show don’t tell. Model behaviours you expect from your team.

Motivating each team is different, but three things that will always help are:

1. Give team members opportunities to develop themselves
2. Deal with conflict quickly to ensure your team feels comfortable at work
3. Set clear goals and avoid micromanaging

Everyone has their own style but all great supervisors will have the following characteristics:

1. Great listener. Great supervisors listen more than they speak.
2. Clear communicator. Great supervisors set out a clear vision and strategy so that their teams’ understand where they are going and why.
3. Decisive. Great supervisors understand that they have to make decisions.