Business Booking Details

Payment Of Invoices

For bookings from established businesses, we do not require payment at the point of booking.

We will send you an invoice which you can submit to your accounts payable system.

Purchase Orders

If your employer uses a purchase order (P.O.) system to manage supplier invoices that is no problem.

  • If you already have a P.O. number when booking add it to the PO number box on the booking form, and we will include it on your invoice.
  • If you need an invoice to generate a P.O. number in your accounts system, please book the course as normal and add a note in the PO number box – to be provided
  • We will send you an invoice (without a P.O.) which you can use to generate a P.O..
  • We will then re-issue your invoice with your P.O. included when you provide us with it


You are not able to pay directly online at the time of booking, we issue an invoice for all bookings.

We accept payment either via direct bank transfer or card

Our invoices contain our bank details if you would like to pay by bank transfer and there is also information on how to pay by card.

Please note, if you are using a business card there is a surcharge of 2% to cover the payment processing charges.

Master the key skills required to lead a team effectively on this 1-day line manager training course. 

This fun, challenging and interactive one-day training course will give you the opportunity to explore your role along with other people in the same situation.

You will leave armed with the skills you need and the confidence to put them into practice.

By the end of this course, you will have mastered:

  1. Being clear about goals and setting expectations for your team.
  2. Defining success both individually and also for your team members.
  3. Building a team that trusts you, enjoys working and has confidence in you.
Download course introduction

CPD Accreditation

This course counts for 6 Hours of CPD training.
Expand your portfolio with this acclaimed certification!

If you want to learn more about CPD, check out the official site and explanation!

The Trainer

Jo Cherry

Jo is one of our regular line management trainers and has been a professional development coach for over 20 years and is a member of the CIPD.

She started her career as an engineer before moving to a pharmaceutical company, spending 18 years in a variety of roles across HR, customer service and training.

On The Day

Our courses run from 9.30 am to approximately 4.30 pm.

We include everything you need for a great day of training:

  • A full-colour line management training manual.
  • Plenty of tea, coffee, and biscuits throughout the day
  • A comfortable, fully air-conditioned training centre.

Line Manager Course Details

Click on the sections below to see full details of the line management course syllabus.

We begin by focusing on how you ensure that you can communicate clearly with your team.

  • Communicating effectively both one-to-one and with your team as a group.
  • Listening so that you really hear what your team members are telling you.
  • Why it is important that your behaviour matches your other communication and how to ensure this.

In this section, we look at how you plan for your new team management role.

Whether you are about to become a line manager or already in the role, this will make sure that you are clear about what your new responsibilities are and have a plan to deal with them and the inevitable issues that will arise.

  • Supervision, Leadership & Management. What are these roles? What are the differences between these roles? What responsibilities go with each of them?
  • The Transition. How you deal with the change from being a team member to a line manager.
  • How you will now need to organise yourself, your time and your priorities to ensure you are an effective line manager.

This section looks at how you communicate to your team what success looks like, both as a group and individually.

It then looks at how you help them to achieve that success.

It focuses on:

  • Expectations your team have of you.
  • Your expectations of your team.
  • Defining and measuring success.
  • Setting and measuring objectives and goals.
  • Taking responsibility and being proactive.

This section focuses on understanding what motivates you and your individual team members to achieve your goals.

It covers: :

  • Identifying your team’s strengths and minimising the impact of any weaknesses
  • Understanding different individual styles and how to manage and motivate them
  • Building each member of your team’s skills and capabilities
  • Ensuring your team are organised and effective in achieving goals and meeting targets
  • Giving feedback (positive and negative)
  • Dealing with difficult and under-performing members of your team appropriately

This is the final session of our Line Manager course.

It is time set aside for you to work on your personal action plan and discuss it with us and the rest of the group.

This means that by the time you leave you will be 100% clear on exactly how you will implement what you’ve learned in your workplace.

While the tools and frameworks that we teach are universal, their exact application varies according to each specific situation.

We believe that helping you to work through that as you get to grips with being a line manager is critical to building your confidence.

Online Training Requirements

To attend this Line Management course online, you will need:

Zoom on your computer with a camera, speakers & microphone
A stable internet connection capable of running Zoom
To be a confident computer user and able to use Zoom

If you have access to a second screen, we would encourage you to use it as it improves the experience.

Is This The Right Course?

Our line manager training is aimed at anyone who is struggling to manage a team, whether they have just stepped up into their first team management role or if they have been in post for a few years. 

To get the most from this course, we would encourage you to come with a shortlist of the biggest challenges that you are facing / will face in your new line manager role.

We often get asked if this course will apply to people’s specific circumstances. The short answer is yes. This course gives you the tried and tested skills that you need as a line manager. The way that you use them will vary from situation to situation, but the tools and techniques remain exactly the same.

For example, the frequency with which you update goals and targets will vary by organisation. However, the way that you do this will remain the same. Similarly, all teams are different but the basics of goal setting remain the same no matter the size or make up of a team.

Please note: Companies use the terms team leader, line manager and supervisor interchangeably. Our team leader and supervisor courses cover the same content as all three courses target people with the same training needs.