Business Booking Details

Payment Of Invoices

For bookings from established businesses, we do not require payment at the point of booking.

We will send you an invoice which you can submit to your accounts payable system.

Purchase Orders

If your employer uses a purchase order (P.O.) system to manage supplier invoices that is no problem.

  • If you already have a P.O. number when booking add it to the PO number box on the booking form, and we will include it on your invoice.
  • If you need an invoice to generate a P.O. number in your accounts system, please book the course as normal and add a note in the PO number box – to be provided
  • We will send you an invoice (without a P.O.) which you can use to generate a P.O..
  • We will then re-issue your invoice with your P.O. included when you provide us with it


You are not able to pay directly online at the time of booking, we issue an invoice for all bookings.

We accept payment either via direct bank transfer or card

Our invoices contain our bank details if you would like to pay by bank transfer and there is also information on how to pay by card.

Please note, if you are using a business card there is a surcharge of 2% to cover the payment processing charges.

Further develop your team leader skills on this 2-day advanced team leader course.

This in-depth course is highly interactive involving lots of practice and role-play.

By the end of this course you will have:

  1. Learned how to set goals for yourself and your team.
  2. Developed your communication skills
  3. Understand how to build a high performing team that trusts and respects you. 

The Trainer

Jo has been a professional development coach and trainer for over 20 years. She is Chartered Institute of Professional Development (CIPD) certified.

She started her career in engineering before transferring to a leading pharmaceutical company. She spent 18 years there in a number of leadership and technical roles.

She has worked in a number of fields such as HR, customer service and training.

On The Day

We include everything that you need for a really productive day’s training.

Our team leader courses run from 9.30 am to approximately 4.30pm.

We include:

  • A full-colour training manual for you to keep.
  • Plenty of tea, coffee, and biscuits throughout the day
  • A comfortable, fully air-conditioned training centre.

Advanced Team Leader Course Details

This two day programme is tailor-made for the participants.

A pre-workshop questionnaire asking about the issues and objectives that delegates are facing allows us to tailor each course to the delegates attending.

The course covers all the core topics and then additional topics to suit the individuals attending.

Click on the sections below to see full team leader course syllabus details.

We begin by introducing the content of the course and encouraging delegates to introduce themselves and explain what they hope to gain over the next two days.

We then focus on how you ensure that you can communicate clearly with your team.

  • Communicating effectively, both one-to-one and with your team as a group.
  • Listening so that you really hear what your team members are telling you.
  • Why it is important that your behaviour matches your other communication and how to ensure this.

During this section, you will learn and practice tools and techniques to deal with a variety of situations, particularly dealing with difficult situations.

This includes role-playing scenarios for possible 1:1 conversations with team members.

We look at the skills and characteristics of an ‘ideal team leader’ and then compare and contrast these with your current skill set.

Whether you are about to become a team leader or already in the role, we make sure that you are clear about your new responsibilities and have a plan to deal with them and the inevitable issues that will arise.

  • Supervision, Leadership & Management. What are these roles? What are the differences between these roles? What responsibilities go with each of them?
  • The Transition. How you deal with the change from being a team member to a team leader.
  • How you will now need to organise yourself, your time and your priorities to ensure you are an effective team leader.
  • How you will need to manage the resources at your disposal to ensure maximum productivity from your team.

This session includes an exercise where you speak about the challenges and successes of being in a leadership role.

If you are already in the role, you can draw on your experiences to date. If you are very new to management or haven’t started yet, you can speak about what you foresee as potential problems and what you think will make you feel good about being a manager.

We look at how you communicate to your team and what success looks like, both as a group and individually.

We then look at how you can help your team to achieve that success.

It focuses on:

  • Expectations your team have of you.
  • Your expectations of your team.
  • Defining and measuring success.
  • Setting and measuring objectives and goals.
  • Taking responsibility and being proactive.

This section gives you the chance to practice running a team meeting.

This section focuses on understanding what motivates you and your individual team members to achieve your goals.

It covers:

  • Identifying your team’s strengths and minimising the impact of any weaknesses
  • Understanding different individual styles and how to manage and motivate them
  • Building each member of your team’s skills and capabilities
  • Ensuring your team is organised and effective in achieving goals and meeting targets
  • Giving feedback (positive and negative)
  • Dealing with difficult and under-performing members of your team appropriately

This section gives you the chance to practice a 1:1 conversation during which you give constructive feedback to an underperforming team member.

We explore different working styles and how they might help or hinder your team from achieving more.

We also look at team planning and development for individuals and your team as a whole.
We will focus on:

  • Working with your team members to identify strengths, development areas and career aspirations
  • Utilising succession plans and technical and managerial “ladders” and continuing professional development to motivate technical experts and potential leaders alike
  • The GROW model for coaching and improving performance

We look at developing:

  • Considering the impact of your beliefs and values on your ability to lead and manage others
  • Recognising and combatting imposter syndrome
  • Developing a personal style that enables you to lead successfully in your own way

This is the final session of our Team Leader course.

It is time set aside for you to work on your personal action plan and discuss it with us and the rest of the group.

When you leave you will be 100% clear on how you will implement what you’ve learned with your team.

While the tools and frameworks that we teach are universal, their exact application varies according to each specific situation.

We believe that helping you to work through that as you get to grips with being a Team Leader is critical to building your confidence.

Online Training Requirements

To attend this Team Leader course online, you will need:

Zoom on your computer with a camera, speakers & microphone
A stable internet connection capable of running Zoom
To be a confident computer user and able to use Zoom

If you have access to a second screen, we would encourage you to use it as it improves the experience.