Business Booking Details

Payment Of Invoices

For bookings from established businesses, we do not require payment at the point of booking.

We will send you an invoice which you can submit to your accounts payable system.

Purchase Orders

If your employer uses a purchase order (P.O.) system to manage supplier invoices that is no problem.

  • If you already have a P.O. number when booking add it to the PO number box on the booking form, and we will include it on your invoice.
  • If you need an invoice to generate a P.O. number in your accounts system, please book the course as normal and add a note in the PO number box – to be provided
  • We will send you an invoice (without a P.O.) which you can use to generate a P.O..
  • We will then re-issue your invoice with your P.O. included when you provide us with it

PAYMENT METHODS:

You are not able to pay directly online at the time of booking, we issue an invoice for all bookings.

We accept payment either via direct bank transfer or card

Our invoices contain our bank details if you would like to pay by bank transfer and there is also information on how to pay by card.

Please note, if you are using a business card there is a surcharge of 2% to cover the payment processing charges.

Master the key skills required to supervise any team on this 1-day supervisor training course

This fun, challenging and interactive one-day training course will give you the opportunity to master your new role and inspire others!

You will leave armed with the skills you need and, most importantly, the confidence to use them.

By the end of this course, you will have mastered:

  1. How to set clear expectations and goals for your team.
  2. Defining success criteria for you and your team.
  3. Building your own team environment that works for you and for them.

The Trainer

Jo has been a professional development coach and trainer for over 20 years. She is Chartered Institute of Professional Development (CIPD) certified.

She started her career in engineering before transferring to a leading pharmaceutical company. She spent 18 years there in a number of leadership and technical roles.

She has worked in a number of fields such as HR, customer service and training.

On The Day

We include everything that you’ll need.

Our supervisor courses run from 9.30 am to approximately 4.30 pm.

We include:

  • A full-colour training manual for you to keep.
  • Plenty of tea, coffee, and biscuits throughout the day
  • A comfortable, fully air-conditioned training centre.

Supervisor Course Details

Click on the sections below to see full details of the supervisor course syllabus.

We begin by focusing on mastering the communication you have with your team. You will learn:

  • How to communicate to a group and one to one.
  • Active listening and making your team feel understood.
  • Why your behaviour has to match your communication and how to ensure this.

In this section, we look at how you plan for your new supervisor role.

Whether you are about to become a supervisor or are already in the role, this will make sure that you are clear about what your new responsibilities are and have a plan to deal with them and the inevitable issues that will arise.

  • Supervision, Leadership & Management. What are these roles? What are the differences between these roles? What responsibilities go with each of them?
  • The Transition. How you deal with the change from being a team member to a supervisor.
  • How you will now need to organise yourself, your time and your priorities to ensure you are an effective supervisor.

This section looks at how you communicate to your team what success looks like, both as a group and individually.

It then looks at how you help them to achieve that success.

It focuses on:

  • Expectations your team have of you.
  • Your expectations of your team.
  • Defining and measuring success.
  • Setting and measuring objectives and goals.
  • Taking responsibility and being proactive.

This session ion focuses on understanding what motivates you and your individual team members to achieve your goals.

It covers:

  • Identifying your team’s strengths and minimising the impact of any weaknesses
  • Understanding different individual styles and how to manage and motivate them
  • Building each member of your team’s skills and capabilities
  • Ensuring your team is organised and effective in achieving goals and meeting targets
  • Giving feedback (positive and negative)
  • Dealing with difficult and under-performing members of your team appropriately

This is the final session of our supervisor course.

It is time set aside for you to work on your personal action plan and discuss it with us and the rest of the group.

This means that by the time you leave, you will be 100% clear on exactly how you will implement what you’ve learned in your workplace.

While the tools and frameworks that we teach are universal, their exact application varies according to each specific situation.

We believe that helping you to work through that as you get to grips with being a supervisor is critical to building your confidence.

Online Training Requirements

To attend this supervisor course online, you will need:

Zoom on your computer with a camera, speakers & microphone
A stable internet connection capable of running Zoom
To be a confident computer user and able to use Zoom

If you have access to a second screen, we would encourage you to use it as it improves the experience.

Is This The Right Course?

Our supervisor training is for anyone who wants to improve their supervisor skill set, whether they have just stepped up into their firs supervisor role or have been in a supervisor role for a few years. 

To get the most from this course, we would encourage you to come with a shortlist of the biggest challenges that you are facing / will face in your new team supervisor role.

We often get asked if this course will apply to people’s specific circumstances. The short answer is yes.

This course gives you the tried and tested skills that you need as a supervisor. The way that you use them will vary from situation to situation, but the tools and techniques remain the same.

For example, the frequency with which you update goals and targets will vary by organisation. However, the way that you do this will remain the same. Similarly, all teams are different, but the basics of goal setting remain the same no matter the size or make-up of a team.

Please note: Companies use the terms team leader, line manager and supervisor interchangeably. Our equivalent team leader and line manager courses cover the same content. All three courses target people with the same training requirements.