󾟛 4x Winner of Gold Service Award by Feefo Management training

Being promoted to manger is what you’ve been aiming for but the prospect of being in charge can be a daunting, especially if you’ve been promoted from within the team.
Mastering key skills now will ensure that you are equipped for your new role and can achive success personally and for your team.
Being clear about the goals and expectations for your team and defining success both individually and as a team are key. Building a team that likes, trusts and respects you and want to see you succeed will result in the success of the whole team.
This fun, sometimes challenging and interactive course will give you the opportunity to explore the role of the supervisor, gain the knowledge you will need to get started and leave armed with the skills and confidence to use it.

Download the course details

Prerequisites

There are no prerequisites to attend this course.

What Is Included?

Our courses run from 9.30 am to approximately 4.30pm. While you are with us we are focused on offering you a relaxed and productive learning environment. When you book a course with use you get the following:

A full colour training manual and/or book
Freshly prepared lunch
Refreshments though out the day
Training in fully air conditioned facilities from an experienced instructor.

Course details

Communicating effectively

Ensuring clear communication between yourself and the team, including:

Communicating effectively to the team as a group and individually
Listening skills
The importance of consistency in your behaviour and your message

Preparing yourself

Understanding the relationship between supervision and leadership, identifying the scope of your responsibilities and addressing concerns about the transition from your current role to that of supervisor, including:

Supervision, leadership and management – roles, responsibilities and differences
Dealing with the change from team member to supervisor
Organising yourself, your time and priorities

Setting and managing goals and targets

Understanding what success looks like for your team and helping them achieve it including:

Expectations of you
Expectations of your team
Defining and measuring success
Setting objectives, goals and measurements
Taking responsibility and being proactive

Supervising, managing and motivating your team

Understanding what motivates you and your individual team members to achieve your goals, including:

Identifying your team’s strengths and minimising the impact of any weaknesses
Understanding different individual styles and how to manage and motivate them
Building each member of your team’s skills and capabilities
Ensuring the team are organised and effective in achieving goals and meeting targets
Giving feedback (positive and negative)
Dealing with difficult and under-performing members of your team appropriately

New Manager / Team leader Skills Builder Training – 1 Day