New Manager / Team Leader Skills Builder Training

This section focuses on how you ensure clear communication with your team.

It focuses on:

• Communicating effectively to the team as a group and as individuals.
• Listening skills.
• The importance of consistency between your message and your behaviour.

This section covers how you plan for your new role.

It addresses how you identify the scope of your new responsibilities and how you deal with concerns arising from the transition to your new role.

It focuses on:

• Supervision, leadership and management – What these roles are, what responsibilities doe with them and what are the differences.
• How you deal with the change from being a team member to a team manager.
• How to organise yourself, your time and your priorities.

This section looks at how you communicate to your team what success looks like both as a group and individually.

It then looks at how you help them to achieve that success.

It focuses on:

• Expectations your team have of you.
• Your expectations of your team.
• Defining and measuring success.
• Setting and measuring objectives and goals.
• Taking responsibility and being proactive.

This section focuses on understanding what motivates you and your individual team members to achieve your goals.

It covers: :

• Identifying your team’s strengths and minimising the impact of any weaknesses
• Understanding different individual styles and how to manage and motivate them
• Building each member of your team’s skills and capabilities
• Ensuring your team are organised and effective in achieving goals and meeting targets
• Giving feedback (positive and negative)
• Dealing with difficult and under-performing members of your team appropriately