Introduction

Being promoted to manager is what you’ve been aiming for but the prospect of being in charge can be a daunting, especially if you’ve been promoted from within the team.

Mastering key management skills now will ensure that you are properly equipped for your new role and can make a success of it.

Being clear about the goals and expectations for your team and defining success both individually and as a team is key. Building a team that likes, trusts and respects you and that wants to see you succeed will result in the success of the whole team.

This fun, challenging and interactive course will give you the opportunity to explore your new role, gain the knowledge you will need to get started and leave armed with the skills and confidence to use them.

The Training Day

Our courses run from 9.30 am to approximately 4.30pm.
We provide a focused on offering you a relaxed and productive learning environment.
When you book a course with us we include everything that you need for a great day’s training.
  • A full colour training manual to keep.
  • A delicious, freshly prepared lunch.
  • Plenty of tea, coffee and biscuits thoughout the day
  • A comfortable, fully air-conditioned training centre.

Is This The Right Course For Me?

This course is aimed at people who have just stepped up into their first line management role, or who are about to do so.

To get the most from this course, we would encourage you to come with a short list of the biggest challenges that you are facing / will face in your new role.

This section focuses on how you ensure clear communication with your team.

It focuses on:

  • Communicating effectively to the team as a group and as individuals.
  • Listening skills.
  • The importance of consistency between your message and your behaviour.

This section covers how you plan for your new role.

It addresses how you identify the scope of your new responsibilities and how you deal with concerns arising from the transition to your new role.

It focuses on:

  • Supervision, leadership and management – What these roles are, what responsibilities doe with them and what are the differences.
  • How you deal with the change from being a team member to a team manager.
  • How to organise yourself, your time and your priorities.

This section looks at how you communicate to your team what success looks like both as a group and individually.

It then looks at how you help them to achieve that success.

It focuses on:

  • Expectations your team have of you.
  • Your expectations of your team.
  • Defining and measuring success.
  • Setting and measuring objectives and goals.
  • Taking responsibility and being proactive.

This section focuses on understanding what motivates you and your individual team members to achieve your goals.

It covers: :

  • Identifying your team’s strengths and minimising the impact of any weaknesses
  • Understanding different individual styles and how to manage and motivate them
  • Building each member of your team’s skills and capabilities
  • Ensuring your team are organised and effective in achieving goals and meeting targets
  • Giving feedback (positive and negative)
  • Dealing with difficult and under-performing members of your team appropriately