Business Booking Details

Payment Of Invoices

For bookings from established businesses, we do not require payment at the point of booking.

We will send you an invoice which you can submit to your accounts payable system.

Purchase Orders

If your employer uses a purchase order (P.O.) system to manage supplier invoices that is no problem.

  • If you already have a P.O. number when booking add it to the PO number box on the booking form, and we will include it on your invoice.
  • If you need an invoice to generate a P.O. number in your accounts system, please book the course as normal and add a note in the PO number box – to be provided
  • We will send you an invoice (without a P.O.) which you can use to generate a P.O..
  • We will then re-issue your invoice with your P.O. included when you provide us with it


You are not able to pay directly online at the time of booking, we issue an invoice for all bookings.

We accept payment either via direct bank transfer or card

Our invoices contain our bank details if you would like to pay by bank transfer and there is also information on how to pay by card.

Please note, if you are using a business card there is a surcharge of 2% to cover the payment processing charges.

This assertiveness course is for you if you understand assertiveness but struggle to implement it consistently on a day-to-day basis.

This is a practical training course. It is focused on role-playing and the day-to-day practicalities of being more assertive and self-confident.

By the end of this course you will:

  • Understand your unique stumbling blocks with respect to being assertive.
  • Discover practical ways of managing those stumbling blocks day-to-day.
  • Have practised the key techniques you need to address your assertiveness issues.
  • Have produced a personal action plan so that when you return to work you are crystal clear on how you will change your behaviour in the future.

The Trainer

Jo has been a professional development coach and trainer for over 20 years. She is Chartered Institute of Professional Development (CIPD) certified.

She started her career in engineering before trasfering to a leading pharmaceutical company. She spent 18 years there in a number of leadership and technical roles across a number of departments including HR, customer service and training.

Course Details

Download full course details Download full course details

Please click on the sections below to see more detail about this course. Please note that the exact format of the course will be customised in order to focus on delegates’ major assertiveness issues.

This section focuses on understanding each attendees’ particular problems and level of self-confidence.

  • How do you feel your confidence is currently?
  • What are your biggest issues?
  • How have you tried to overcome these issues?
  • Do you know what is behind these issues?

The content of this section will vary depending on the issues that the group have.

It will include a discussion of techniques for dealing with difficult people and situations and role-playing to practise using those techniques.

We’re not prescriptive about this session as everyone has their own assertiveness issues and blocks.

All we know is that you’ll leave us having a detailed understanding of why you’ve failed to deal with your assertiveness issues in the past. You will have learnt a new rigorous approach for the future which you will have ‘taken for a test drive’ during our role play so that you can ‘try it on for size’.

As for the session above, the exact content of this session will vary depending on the issues that delegates bring to the course.

This session will also make use of practical scenarios and role-play to ensure that you understand the techniques we are teaching and can try them out.

This section of the course focuses on the practical implementation of what has been discussed and practised above. Creating a personal action plan ensures that everyone has a very clear:

  • One month goal and plan
  • One year goal and plan

This session also includes a few final tips on ways to boost your self-confidence.

The Training Day

We provide everything you’ll need for a really fun, productive day of training.

Our courses run from 9.30 am to around 4.30 pm.

You don’t need to bring anything with you as we provide everything that you will need. That includes:

  • Plenty of tea, coffee and biscuits throughout the day and a break for lunch.
  • Comfortable, fully air-conditioned training rooms.
  • A certificate of attendance.

Please come wearing whatever you are comfortable in. We don’t have a dress code.

This course runs in conjunction with our sister company, Development Academy, which is focused on professional development training.

Is This The Right Course For Me?

This course is for anyone who struggles with assertiveness day-to-day despite understanding what they should be doing. 

If you ever feel any of the below, despite having a good understanding of assertiveness techniques, you will find it very helpful:

  • You struggle to say ‘No’ to additional work when you are already busy.
  • You leave meetings unsure if your voice/opinion has been heard.
  • You find that credit for your work is given to others.

Online Training Requirements

To attend this Assertiveness course online, you will need:

Zoom on your Windows PC/laptop with a camera, speakers & microphone
A stable internet connection capable of running Zoom
To be a confident computer user and able to use Zoom

If you have access to a second screen, we would encourage you to use it as it improves the experience. This will allow you to take notes without disrupting the flow of your session!