Business Booking Details

Payment Of Invoices

For bookings from established businesses, we do not require payment at the point of booking.

We will send you an invoice which you can submit to your accounts payable system.

Purchase Orders

If your employer uses a purchase order (P.O.) system to manage supplier invoices that is no problem.

  • If you already have a P.O. number when booking add it to the PO number box on the booking form, and we will include it on your invoice.
  • If you need an invoice to generate a P.O. number in your accounts system, please book the course as normal and add a note in the PO number box – to be provided
  • We will send you an invoice (without a P.O.) which you can use to generate a P.O..
  • We will then re-issue your invoice with your P.O. included when you provide us with it


You are not able to pay directly online at the time of booking, we issue an invoice for all bookings.

We accept payment either via direct bank transfer or card

Our invoices contain our bank details if you would like to pay by bank transfer and there is also information on how to pay by card.

Please note, if you are using a business card there is a surcharge of 2% to cover the payment processing charges.

This course will get you confidently using Microsoft Outlook as quickly as possible.

It is a hands-on course and includes plenty of time for experimenting with what you are being taught and asking questions.

By the time you finish, you’ll have a thorough grounding in Outlook.

✔ A complete beginners’ Outlook course that covers all of the basics.
✔ Plenty of one to one attention and time to ask questions.
✔ Friendly expert trainers, small groups and a comfortable place to learn.
✔ All the materials and extras that you’ll ever need.
✔ Ongoing support and help with issues you have after the course.

What Will I Learn?

This course is suitable for anyone who wants to learn the basics of working in Outlook.

By the end you will be able to:

  • Receive, send and manage emails and attachments.
  • Create email signatures and request receipts for messages.
  • Set up your Out-Of-Office email response.
  • Manage your junk mail settings to minimise junk mail and set up blocked sender lists.
  • Set up and work with multiple calendars.
  • Use Outlook to manage tasks, To-Do lists and follow up reminders.

Am I Ready For This Course?

This course does not assume any prior knowledge of Outlook.

So long as you are comfortable using a computer in a work environment, you’ll be absolutely fine.

The Training Day

We provide everything you’ll need for a productive half day Outlook training session

We include a certificate of attendance and course materials

We generally deliver this course remotely using Zoom. You will need a reliable computer and internet connection to participate.

  • An Introduction to using Outlook 2016
    within Office 365
  • Where to Find Information on Latest Updates
  • Menus and Keyboard Shortcuts
  • Using the Toolbars
  • Using Shortcut Menus
  • The To Do Bar
  • Searching and Filtering Messages
  • Assigning Categories to Messages
  • Finding Messages by Categories
  • Creating Quick Actions
  • Cleaning Up Conversations
  • Creating a Message Folder
  • Moving Messages
  • Deleting Message Folders
  • Working With Message Views
  • Creating a Custom Message View
  • Flagging Messages
  • Flagging Messages with Reminders
  • Removing Message Flags
  • Sorting Messages
  • Organising Messages Using Simple
    Conditional Formatting
  • Understanding The Contact Card
  • Accessing Contacts
  • Creating A New Contact Card
  • Entering Contact Detail
  • Adding Contacts to Existing Companies
  • Editing Contact Details
  • Inserting a Contact Picture
  • Accessing Outlook Tasks
  • Creating Simple Tasks
  • Typing Tasks Directly
  • Changing Task Views
  • Categorising Tasks
  • Sorting Tasks
  • Completing Tasks
  • Deleting Tasks
  • Composing an Email Message
  • Checking Spelling & using Writing Suggestions
  • Adding an Attachment
  • Adding Importance
  • Requesting Message Receipts
  • Sending the Message
  • Creating an AutoSignature
  • Understanding the Inbox
  • Using the Focused Inbox
  • Opening an Email
  • Opening an Outlook Data File
  • Changing the Message View including Reading Pane
  • Viewing Conversations
  • Opening Several Messages
  • Switching between Open Messages
  • Closing a Mail Message
  • Marking Messages as Read
  • Viewing Unread Messages
  • Deleting Messages
  • Recovering Deleted Messages
  • Managing Message Attachments
  • Replying to a Message
  • Using Suggested Replies
  • Forwarding Messages
  • Emptying Deleted Items
  • Accessing the Calendar
  • Changing Calender Views
  • Moving to Specific Dates Adding Time Zones
  • Creaing An Appointment
  • Colour Coding Appointments

Online Training Requirements

To attend this Outlook course online, you will need:

MS Outlook on your Windows PC with a camera, speakers & microphone
A stable internet connection capable of running Zoom
To be a confident computer user and able to use Zoom

If you have access to a second screen, we would encourage you to use it as it improves the experience.