Introduction

This course will get you confidently using Microsoft Outlook as quickly as possible.

It is a hands-on course and includes plenty of time for experimenting with what you are being taught and asking questions.

By the time you finish, you’ll have a thorough grounding in Outlook.

✔ A complete beginner’s Outlook course that covers all of the basics.
✔ Plenty of one to one attention and time to ask questions.
✔ Friendly expert trainers, small groups and a comfortable place to learn.
✔ All the materials and extras that you’ll ever need.
✔ Ongoing support and help with issues you have after the course.

What Will I Learn?

This course is suitable for anyone who wants to learn the basics of working in Outlook.

By the end you will be able to:

Receive, send and manage emails and attachments.
Create email signatures and request receipts for messages.
Set up your Out-Of-Office email response.
Manage your junk mail settings to minimise junk mail and set up blocked sender lists.
Set up and work with multiple calendars.
Use Outlook to manage tasks, To-Do lists and follow up reminders.

Am I Ready For This Course?

This course does not assume any prior knowledge of Outlook.

So long as you are comfortable using a computer in a work environment you’ll be absolutely fine.

The Training Day

Our courses run from 9.30am to roughly 4.15pm with refreshments and bicsuits throughout the day and a break for a tasty, freshly prepared lunch.

We offer a relaxed, supportive learning environment, fully air-conditioned training facilities and some of the nicest instructors on the planet.

Also, you’ll receive:

✔ A full-colour A4 manual covering everything in the course.
✔ A USB stick so that you can take the course exercises home with you.
✔ A Certificate of Attendance.

Course Details

Download full course details

How Email Works
Email Addresses
The Benefits of Email
Email Etiquette
Emails and Viruses
Digital Signatures

Understanding Outlook
Common OutlookScreen Elements
Using the Ribbon
Using Ribbon KeyTips
Showing and Collapsing the Ribbon
Understanding the Backstage View
Accessing the Backstage View
Understanding the Quick Access Toolbar
Adding Commands to the QAT
Navigating to Outlook Features
Sneaking a Peek
The Folder Pane
The to Do Bar
The Mail Screen
The Calendar Screen
The People Screen
The Tasks Screen
The Notes Screen
The Outlook Today Screen
Exiting Outlook

Email in Outlook
How Outlook Mail Works
Composing an Email Message
The Message Window
Creating a New Message
Checking the Spelling
Adding an Attachment to a Message
Adding Importance
Requesting Message Receipts
Sending the Message
Creating an AutoSignature
Using an AutoSignature
Removing an AutoSignature
Sending a Courtesy Copy
Sending a Blind Copy

Understanding the Inbox
Retrieving Email
Opening an Outlook Data File
Adjusting the Message View
Previewing Messages
Arranging Messages
Reading Messages
Opening Several Messages
Understanding Conversation View
Navigating Messages in a Conversation
Replying to a Message
Replying to a Message in a Conversation
Replying to All Messages
Replying Without the Original Message
Adding Comments to Replies
Getting Replies Sent to Another Address
Forwarding Messages
Finding Related Messages
Ignoring Conversations
Marking Messages as Unread

Understanding File Attachments
Inserting a File Attachment
Attaching Other Outlook Items
Previewing Attachments
Saving a File Attachment
Opening a File Attachment

About Flags and Reminders
Flagging Messages in the Message List
Sending a Message With a Flag
Adding a Reminder to Your Messages
Changing the Default Quick Click Flag
Removing a Flag

Spamming and Junk Email
Phishing and Junk Email
Understanding Junk Email Options
Marking Messages as Junk Mail
Marking Messages as Safe
Managing the Senders Lists
Importing a Blocked Senders List
Exporting a Blocked Senders List
Deleting Junk Email

Accessing the Calendar
Changing the Calendar Arrangement
Displaying Specific Dates
Navigating Within a Calendar
Changing the Current View
Creating a Second Time Zone
Removing a Time Zone
Creating a New Calendar
Working With Multiple Calendars
Deleting a Calendar
Sharing Calendars
Understanding the Weather Bar

Understanding People View
Understanding the Contact Form
Viewing Your Contacts
Creating a New Contact
Entering Contact Details
Editing Contact Details
Inserting a Contact Picture
Adding Contacts to an Existing Company
Printing Contact Details
Deleting an Unwanted Contact
Recovering a Deleted Contact

Tasks and the To-Do List
Creating Tasks
Changing Task Views
Sorting Tasks
Working With Tasks
Deleting Tasks
Printing a Task List

Microsoft Outlook Training: Introduction / Intermediate Course

Introduction

What Will I Learn?

Am I Ready For This Course?

The Training Day

Course Details

Dates & Prices