Business Booking Details

Payment Of Invoices

For bookings from established businesses, we do not require payment at the point of booking.

We will send you an invoice which you can submit to your accounts payable system.

Purchase Orders

If your employer uses a purchase order (P.O.) system to manage supplier invoices that is no problem.

  • If you already have a P.O. number when booking add it to the PO number box on the booking form, and we will include it on your invoice.
  • If you need an invoice to generate a P.O. number in your accounts system, please book the course as normal and add a note in the PO number box – to be provided
  • We will send you an invoice (without a P.O.) which you can use to generate a P.O..
  • We will then re-issue your invoice with your P.O. included when you provide us with it


You are not able to pay directly online at the time of booking, we issue an invoice for all bookings.

We accept payment either via direct bank transfer or card

Our invoices contain our bank details if you would like to pay by bank transfer and there is also information on how to pay by card.

Please note, if you are using a business card there is a surcharge of 2% to cover the payment processing charges.


Our one-day resilience training couse will teach you how to keep smiling and making progress while you deal with the inevitable chalenges that work brings.

By the end of this course you will have learned:

  • What stress is and what causes it.
  • How developing your personal resilience is linked to your attitudes and behaviours
  • Effective resilience management strategies for dealing with stressful situations

You will return to work with a personalised resilience plan. This will detail exactly how you will make lasting improvements to managing your stress, and ensure that what you learn is translated into an enduring change in the way you deal with stress.

You will find that having improved your resilience skill set, your working day will becomes less stressful, more productive, and much more enjoyable.

The Trainer

Jo has been a professional development coach and trainer for over 20 years. She is Chartered Institute of Professional Development (CIPD) certified.

She started her career in engineering before transferring to a leading pharmaceutical company. She spent 18 years there in a number of leadership and technical roles across a number of departments including HR, customer service, and training.

On The Day

We include everything that you’ll need for a really productive, fun day’s training.

Our Full Day resilience courses from 9.30 am to approximately 16.30.

We provide a relaxed but focused learning environment and some of the friendliest resilience trainers you’ll find anywhere.

When you book a course with us we include everything that you need for a great day’s training.

  • A full-colour training manual for you to keep.
  • Plenty of tea, coffee, and biscuits throughout the day.
  • A comfortable, fully air-conditioned training centre.

Is This The Right Course?

Our Full Day Course is aimed at anyone who is dealing with a lot of stress at their work currently. It will help eliminate these issues and prepare you for future ones.

To get the most from this course, we would encourage you to come with a shortlist of the typical stressors and challenges you are facing, as well as known ones that are upcoming.

We are often asked if this course will apply to someone’s specific circumstances. The short answer is yes. This course gives you tried and tested skills you will need for resilience. The way you use them will vary from situation to situation, but the tools and techniques you learn remain the exact same.

For example, the frequency with which you run into stress and challenges will vary by organisation. However, the way that you deal with this will remain the same.

Full Day Resilience Course Details

Click on the sections below to see full details of the resilience course syllabus.

We start off by building a simple foundation of what resilience is so the upcoming lessons are in context.

  • What is resilience?
  • Why is resilience important?
  • What impacts your natural resilience?
  • How can you build resilience?

In this section, we go through an in depth explanation on how a simple perspective change can make a huge difference.

  • What are your values?
  • What are your beliefs?
  • How do these factor into your resilience?
  • How do these impact the outcome of stressful situation

Here we dig down into the current issues you are facing, to really try and nail down the best solutions.

  • What are your current issues?
  • What would be your ideal outcome?
  • What influences this?

Then we move into a specific section just to learn more about your individual talents to build your confidence up – a key aspect for resilience!

  • What do you bring to your role?
  • Using assertiveness techniques
  • Other tools for building confidence

In this section, we will focus on the external response and actions you take following an issue, to try and keep them grounded and reasonable.

  • Reflecting on the input
  • Evaluating realistically
  • Avoiding permanence, pervasiveness and personalisation
  • Considering your options

Towards the end of the course, we will go through your specific support structure, and how you can adapt it to better help yourself.

  • Using your mental energy wisely
  • Who can/does support you?
  • What tools and techniques could you use to help yourself? (eg mindfulness!)

Finally, we will come up with a tight and smooth personal resilience plan, for you to take with you and use whenever needed.

  • Defining a positive future
  • Setting a path to get there
  • Recognising your progress to that future
  • Exercising self compassion
  • Overcoming setbacks

Online Training Requirements

To attend this Resilience course online, you will need:

Zoom on your computer with a camera, speakers & microphone
A stable internet connection capable of running Zoom
To be a confident computer user and able to use Zoom

If you have access to a second screen, we would encourage you to use it as it improves the experience.