Intensive 1 Day Assertiveness Training Course

Intensive 1 Day Assertiveness Training Course

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Overview

Learn how to communicate clearly even in difficult situations.

Assertiveness comes from self-assurance and good communication, not bullying.

When you are assertive you are viewed as a leader, and someone people will enjoy working for and with.

By the end of the assertiveness course, you will understand:

✔ The difference: assertiveness, aggression and passivity.
✔ How your beliefs impact your communication.
✔ Which communication style works best in different situations.
✔ How to delegate and find the Win-Win in any situation
✔ Techniques to put your learning into practice in real-life situations.

The Trainer

Jo has been a professional development coach and trainer for over 20 years. She is Chartered Institute of Professional Development (CIPD) certified.

She started her career in engineering before transferring to a leading pharmaceutical company. She spent 18 years there in a number of leadership and technical roles.

She has worked in a number of fields such as HR, customer service and training.

Is This The Right Course For Me?

This course is for anyone who struggles with being assertive.

By the end, you will be able to make sure that you are heard and respected by others.

The Training Day

We provide everything that you’ll need for this assertiveness course. It is a really fun, busy day of training.

Our courses run from 9.30 am to roughly 4.30 pm with refreshments throughout the day and a break for lunch.

We offer a relaxed, supportive learning environment, fully air-conditioned facilities and some of the nicest instructors on the planet.

Course Details

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We begin this assertive communication course by discussing with everyone their strengths and weaknesses.

We try to clearly identify the key difficult situations that each delegate faces and whether they show assertive behaviour.

We then look at where they would like to be when returning to work after the course

  • Analysing current strengths and weaknesses
  • Identifying critical situations
  • Establishing the desired outcome

This session looks at the pros and cons of different styles of communication. It looks at how your style will change if you improve your self-confidence and become more assertive.

  • What they are and how to recognise each one
  • When to use them – advantages and disadvantages of each
  • Recognise the links and the differences between aggression, assertiveness and passivity

We begin this assertiveness course with the foundations of assertiveness skills. Your beliefs and values will drive your behaviour so we spend some time looking at where problems with assertiveness usually come from.

  • What are they and where do they come from? (Eric Bern PAC)
  • How can they affect behaviour?
  • How can you modify them?

Assertiveness is all about communcation and confidence. This session focuses on how building your confidence will help you become more assertive.

  • Body language – what is yours saying? How do you read it in others?
  • Building language skills
  • Communicating professionally
  • Listening 2:1

Behaving assertively in difficult or stressful situations is when it is more challenging and most valuable.

  • Taking the situation into account
  • Reviewing your inner dialogue
  • Saying ‘no’
  • Standing your ground
  • Recognising and dealing with workplace bullying
  • Giving & receiving praise and criticism
  • Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)

We finish this course with a section where you will write your own assertiveness action plan. In it you detail what, and most importantly how, you’re going to change on your return to work. This means that if you are struggling with assertiveness in future you can refer to it to get yourself back on track.

  • What will you do differently from tomorrow?
  • Commit to your personal assertiveness action plan

Online Training Requirements

To attend this Assertiveness course online, you will need:

✔ Zoom on your PC with a camera, speakers & microphone
✔ A fast, stable internet connection
✔ To be a confident computer user able to use Zoom

If you have access to a second screen, we would encourage you to use it.