Assertiveness Training London

We begin this assertive communication course by discussing with everyone their strengths and weaknesses.

We try to clearly identify the key difficult situations that each delegate faces and whether they show assertive behaviour.

We then look at where they would like to be when returning to work after the course

• Analysing current strengths and weaknesses
• Identifying critical situations
• Establishing the desired outcome

This session looks at the pros and cons of different styles of communication. It looks at how your style will change if you improve your self-confidence and become more assertive.

• What they are and how to recognise each one
• When to use them – advantages and disadvantages of each
• Recognise the links and the differences between aggression, assertiveness and passivity

We begin this assertiveness course with the foundations of assertiveness skills. Your beliefs and values will drive your behaviour so we spend some time looking at where problems with assertiveness usually come from.

• What are they and where do they come from? (Eric Bern PAC)
• How can they affect behaviour?
• How can you modify them?

Assertiveness is all about communcation and confidence. This session focuses on how building your confidence will help you become more assertive.

• Body language – what is yours saying? How do you read it in others?
• Building language skills
• Communicating professionally
• Listening 2:1

Behaving assertively in difficult or stressful situations is when it is more challenging and most valuable.

• Taking the situation into account
• Reviewing your inner dialogue
• Saying ‘no’
• Standing your ground
• Recognising and dealing with workplace bullying
• Giving & receiving praise and criticism
• Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)

We finish this course with a section where you will write your own assertiveness action plan. In it you detail what, and most importantly how, you’re going to change on your return to work. This means that if you are struggling with assertiveness in future you can refer to it to get yourself back on track.

• What will you do differently from tomorrow?
• Commit to your personal assertiveness action plan

This section focuses on understanding each attendees’ particular problems and level of self-confidence.

• How do you feel your confidence is currently?
• What are your biggest issues?
• How have you tried to overcome these issues?
• Do you know what is behind these issues?

The content of this section will vary depending on the issues that the group have.

It will include a discussion of techniques for dealing with difficult people and situations and role-playing to practise using those techniques.

We’re not prescriptive about this session as everyone has their own assertiveness issues and blocks.

All we know is that you’ll leave us having a detailed understanding of why you’ve failed to deal with your assertiveness issues in the past. You will have learnt a new rigorous approach for the future which you will have ‘taken for a test drive’ during our role play so that you can ‘try it on for size’.

As for the session above, the exact content of this session will vary depending on the issues that delegates bring to the course.

This session will also make use of practical scenarios and role-play to ensure that you understand the techniques we are teaching and can try them out.

This section of the course focuses on the practical implementation of what has been discussed and practised above. Creating a personal action plan ensures that everyone has a very clear:

• One month goal and plan
• One year goal and plan

This session also includes a few final tips on ways to boost your self-confidence.