Assertiveness Training Courses

Learn how to communicate confidently, clearly and calmly.

Small, friendly classes allow lots of time for questions and 1-2-1 attention.

Includes role play exercises to let you to practice what you're learning.

All courses are CPD certified and include 6 months of post-course support.

Rated: Exceptional since 2013
Over 1,500 external reviews

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  • Rated Outstanding
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    14 years in a row
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  • Expert Trainers
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    >12 years experience
  • Happy Customers
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    92% book again

Our Assertiveness Courses

Intensive 1 Day Assertiveness Training Course

Intensive 1 Day Assertiveness Course

  • Duration: 1 Day
  • Location:Online & London
  • Client Site Courses Available
  • Next course date:10th Jun

Learn to be more assertive in a variety of situations on this intensive one day course.

  • Assertiveness vs aggression
  • How beliefs impact communication
  • Communication skills & active listening
  • Finding the Win-Win in any situation
  • Managing real-life situations
Full Course Details & Booking
Advanced Assertiveness Training Workshop

Advanced Assertiveness Coaching & Workshops

  • Duration: 1 Day
  • Location:It's your private course, you choose.
  • Client Site Courses Available

Practice your assertiveness skills in real-word scenarios and receive feedback & coaching

  • Practice key assertiveness techniques
  • How to manage difficult people
  • Understand your stumbling blocks
  • Roleplay practical techniques
  • Create a personal action plan
Full Course Details & Booking
Private Assertiveness Courses

Private Assertiveness Workshops & Courses

  • Duration: Varies
  • Location:It's your private course, you choose.
  • Client Site Courses Available

We also offer private workshops for individuals and groups.

This allows us to create a customised course, designed for you and / or your organisation.

These can be run at your offices, one of our training centres or online. 

Please contact us for more details.

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Post-course support

Choosing The Right Assertiveness Course

If you are at all unsure which course would be best for you – do not hesitate to get in touch with us!

You can also read on below for more information on the specific courses.

For General FAQs and Booking questions, see our FAQ Page.

Jo - Assertiveness Trainer

Jo is one of our regular assertiveness trainers and has been a professional development coach for over 20 years. A CIPD member, her assertiveness courses cover communicating clearly without aggression, finding win-win outcomes, managing difficult people, and building confidence in real-world workplace situations.

She started her career as an engineer before spending 18 years at a pharmaceutical company in HR, customer service, and training – experience that gives her a practical, grounded approach to what is often a sensitive subject.

This is an introductory course to assertiveness. You will become capable and knowledgable on this intensive course.

It is designed for people who will want to:

  1. Manage real-life situations confidently
  2. Develop communication skills and learn how to actively listen
  3. Be assertive in their personal and business lives

By the end of this course you will be able to:

  1. Understand the difference between Assertiveness, aggression and passivity
  2. Learn how your beliefs impact communication
  3. Find the Win-Win in any situation

Our Assertiveness advanced course is for people looking to develop their knowledge and skills. further It assumes that you are already knowledgable on Assertiveness, but not to an advanced level. 

It is designed for people who are:

  1. Using assertiveness in their business day to day
  2. Looking to take back control in their personal and business lives
  3. Managing or dealing with difficult people

By the end of this course you will be able to:

  1. Practice key assertiveness techniques
  2. Review how you manage difficult people
  3. Understand your stumbling blocks
  4. Roleplay practical techniques to improve
  5. Create a personal action plan

Our combined course is designed for Assertiveness novices who want to improve their skills rapidly.

It is made up of our Assertivness Communicate Your Message Assertively and Assertiveness Advanced courses, which run on subsequent days.

Doing these two courses back-to-back offers the most effective way for people to develop their Assertiveness skills.

What Do Previous Delegates Say

4.93 from 14 reviews

Sally Trollip, Surrey & Borders Partnership

All the interaction that was encouraged. Jo is a brilliant educator and is very encouraging.

Tian Hudson, Office Administrator, Maven Securities

Being able to interact and share experiences was great. Jo is super friendly and approachable which made the whole session really enjoyable

Shyrinda Shaari, Head of Finance Operations, Blatchfords

Covered a lot of ground with great examples throughout.

Emily Hodge, League Against Cruel Sports Senior HR Office & PA to the Chief Officers

Jo was really approachable and loved the fact that I was the only one booked in today, so I got the most out of it!

Niki Rivers, Office of the Police and Crime Commissioner for Surrey PA to the Police & Crime Commissioner

Very relevant course and I really enjoyed it. I found it very useful with good tips and advice. Jo was lovely, very approachable and knowledgable.

Sonia Ellis, Ashford & St Peters Hospitals NHS Foundation Trust Team Leader

The course gave me ideas/tips on how to run a meeting and how to approach lead person to help. Found course very useful.

Sally Nye, Ashford & St Peters Hospitals NHS Foundation Trust Clinical Office Administrator

The trainer was very good at explaining everything and getting us to open up and talking to each other around the table. It helped me feel more confident and able to guide meetings.

Lisa Whaley, Ashford & St Peters Hospitals NHS Foundation Trust Clinical Office Coordinator

Speaking with others on the same boat helped. Not too intimadating - able to ask questions without looking stupid and if I didn't understand - it was explained to me, so I could share experience ideas.

Janet Hill

Discussing issues with other members of staff. Finding solutions on how to take useful points of meetings.

Vicky – Lee Williamson

Very well structured & delivered course; content was well organised & all encompassing.

Jose Diressen

The explanation and discussion with the trainer was good. it was very clear ad interesting the way the trainer trained us, The psychological items for example - how to identify different kind of people.

Cynthia Van Rheenen

The whole course was good.

Monique Akkerman

How to prepare and participate in a meeting helped.

Rashid Ibrahim, IT Training Manager

Everything covered in the course was great

Where Do Your Courses Run?

London Training Venue & Course Details

44 Southampton Buildings
London, WC2A 1AP
Tel: 0203 603 0150

Our City of London training centre sits in Holborn, one of central London’s most accessible locations. From the West End, Paddington or Canary Wharf – you’re rarely more than 20 minutes away.

See the full London location details here.

Guildford Training Venue & Course Details

Surrey Technology Centre, 40 Occam Road
Guildford, GU2 7YG
Tel: 01483 688 488

See the full Guildford location details here.

Online Courses

We run a full schedule of remote courses over Zoom.
We also deliver private courses over Teams, if requested.

Getting To Know You Before Your Course

Please let us know where your Assertiveness skills are currently and what you want to get from your course.

That way we can make sure the trainer knows when planning your course.

Please give us as much detail as possible.

Pre-Course Questionnaire: Assertiveness Courses ->

Please note if you are unsure of the syllabus for your course please see the relevant course block above.