Booking

General
Unless the Company expressly states otherwise in writing, all quotations and accepted bookings are subject to these Terms and Conditions (the Conditions).

In these Conditions, “Company” means Acuity Training Ltd; “Contract” means any contract made subject to these Conditions; “Client” means any person who enters into such a Contract with the Company; and “Booking” means any confirmed reservation made with the Company, however it is made.

Other printed or standard conditions
These Conditions and the Contract form the entire understanding between the parties. They apply to the exclusion of all other contractual terms and conditions. Terms in any document sent by the Client have no effect on the Contract unless the Company expressly accepts them in writing.

The Client acknowledges that it has not relied on any representation, warranty, undertaking or statement that is not set out in these Conditions. The Client is not entitled to rescind the Contract, claim damages or seek any other remedy based on any such representation, warranty, undertaking or statement.

These Conditions may only be varied or waived with the Company’s express written agreement.

Prices
All prices are as stated and exclude VAT. Where applicable, VAT will be charged at the current rate.

Course cancellations and postponements
We offer as much flexibility as we commercially can when unexpected events arise. However, a booked place cannot be offered to someone else, so changes and cancellations must be limited.

Confirmed cancellations or postponements received by email or in writing more than 14 days before the course date incur an administration charge of £95.00 plus VAT or 10% of the course cost, whichever is greater.

Confirmed cancellations or postponements received by email, fax or in writing less than 14 days before the course date are payable in full.

Bookings made within 14 days of the course date incur a 100% cancellation charge if cancelled or postponed.

Private individuals must pay at the time of booking. We will contact you for payment when we receive your booking form.

Substitutes may attend at any time without penalty. Acuity should be informed of any changes.

Non-payment does not cancel a booking.

In line with statutory rights, private individuals booking for personal use have 14 days from booking to cancel without charge.

For private group training, no refund is available if an individual delegate’s place is cancelled or postponed at any time. Substitutes may attend at any time without penalty. Acuity should be informed of any changes prior to the training date.

Business customer payments
Unless otherwise agreed in writing, payment for each course must be received within 30 days of the invoice date. Non-payment does not cancel a booking.

BACS payments should be made to Acuity Training Ltd, account number 75052695, sort code 60-09-21, NatWest, 151 High Street, Guildford, Surrey, GU1 3AH.

Payments by corporate or business card incur a charge. Please contact us to confirm the current rate.

Provision of service
The Company reserves the right to cancel, postpone, alter or delay any Booking.

Special needs
The Client is responsible for telling the Company about any delegates with special needs before booking. The Company cannot accept responsibility for those delegates unless it has confirmed in writing that it can accommodate their needs.

Scheduled courses
Trainers aim to deliver the modules in each scheduled course outline, but this is not guaranteed. On mixed ability courses, some delegates may find the pace and content unsuitable. Acuity aims to group delegates of similar ability, but the Client is responsible for checking that the course is at the right level for each delegate. Acuity accepts no responsibility if any part of the scheduled course outline is not covered.

We reserve the right to ask a delegate to leave if they do not have the prerequisite knowledge required for the course.

If you are the only delegate booked on a scheduled course, we reserve the right to halve its duration. For example, a two-day course becomes one day, and a one-day course becomes half a day. Alternatively, we will offer to transfer you to our next available course. The same situation may arise on that course, but we would not be able to transfer you again.

Holding accounts
All holding accounts expire no later than one year from the invoice date. Unused funds are non-refundable. Acuity accepts no responsibility for funds left unused within this period.

Consultancy
The Company supports its clients in the utmost good faith. However, because of the complexities of consultancy work, it accepts no liability and gives no guarantees for consultancy or associated work.

Recruitment
If, as a result of contact made while doing business with the Company, the Client recruits a member of the Company’s staff within one year of the last Booking, the Client must pay the Company compensation of 50% of that staff member’s final annual salary. This applies whether or not the staff member is still employed by the Company when recruited.

Invoicing details
Please tell us at the time of booking about any special invoicing requirements you have. The Client is responsible for ensuring that their invoice payment system does not delay payment.

Live Online Courses
Before training begins, the Client is responsible for ensuring that their PC has a fully functional version of the software required for the training, and that they have the correct access levels to the software as laid out by Acuity Training. and that their internet connection is stable and fast enough to attend without interruption. This is the Client’s responsibility, not the Company’s.

Training cannot be delayed or cancelled because the Client has not made these arrangements in advance. The 100% money-back guarantee we offer is also unavailable in these circumstances.

Recording online training sessions is not permitted.

Client Site Courses
Before training begins, the Client is responsible for ensuring that their delegates’ PCs have a fully functional version of the software required for the training, and that they have the correct access levels to the software as laid out by Acuity Training prior to the training. There will be an internet connection that is stable and fast enough to provide the training without interruption. This is the Client’s responsibility, not the Company’s.

Training cannot be delayed or cancelled because the Client has not made these arrangements in advance. The 100% money-back guarantee we offer is also unavailable in these circumstances.

Post course support
We offer six months of post-course support on the topics covered during your course.

To request support, email admin@acuitytraining.co.uk with a clear explanation of the issue, ideally including screenshots. We will discuss it with your trainer and respond as soon as possible.

Support is subject to fair use restrictions and is not a consultancy service. We do not provide broader advice or undertake development work on your behalf.

[Updated 22 October 2026]

This privacy policy sets out how Acuity Training Ltd. (‘Acuity Training’ or ‘Acuity’) uses and protects any information you give us when using this website and during our relationship.

Acuity is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Acuity Training Ltd is the data controller and responsible for your personal data.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30th August 2023.

What we collect
We may collect the following information:

• Name and job title
• Contact information, including email address
• Financial and transaction data relating to our relationship
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may infrequently send emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided. If this includes information relating to third-party companies, we make it clear.
From time to time, we may also use your information to contact you for market research purposes.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. If you agree, the file is added, and the cookie helps us to analyse our web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. This privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

International transfers
Tools we use may transfer, store and process your personal data in the UK and the USA.

Controlling your personal information
You may choose to restrict the collection or use of your personal information, and you may change your mind at any time by writing to or emailing us at info@acuitytraining.co.uk.

Ben Richardson is our data protection officer.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like a copy of the information that we hold on you, please write to Acuity Training, The Surrey Technology Centre, 40 Occam Road, Guildford, GU2 7YG.

If you believe any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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