Booking

General
Unless expressly stated by the Company in writing all quotations are made and bookings accepted on the following Terms and Conditions.
In these Conditions:
i: “Company” means Acuity Training Ltd,
ii: “Contract” means any contract made subject to these Conditions,
iii: “Client” means any person with whom the Company enters into a contract subject to these conditions,
iv: “Booking” means any confirmed reservation made with the Company by whatever means.

Other printed or standard conditions:
These Conditions and the Contract constitute the entire understanding of the parties and shall apply to the Contract to the exclusion of any other contractual terms and conditions. No contractual terms contained in any document sent by the client shall be of any effect with respect to the contract unless expressly accepted by the company in writing.

The client acknowledges that it has not relied on and shall not be entitled to rescind the contract or claim damages or any other remedy based on any representation, warranty, undertaking or statement not set out in these conditions.

These conditions may not be varied or waived except with the express written agreement of the Company.

Prices:
All prices are as stated and are exclusive of VAT which will, where appropriate, be charged at the current rate.

Cancellations or postponements of course bookings:
We offer as much flexibility on our courses as we are commercially able to. However, when you book a place on a course it means that we can’t offer that place to someone else, and so we have to limit changes and cancellations.
(a) Confirmed course cancellations or postponements received via e-mail, facsimile or in writing more than 14 days prior to the date of the course incur an administration charge of £95.00 (+VAT) or 10% of course cost, whichever is the greater.
(b) Confirmed course cancellations or postponements received via e-mail, facsimile or in writing less than 14 days prior to the date of the course are payable in full.
(c) Bookings made within 14 days of the date of the course may not be cancelled or postponed without incurring a 100% cancellation charge.
(d) Bookings from private individuals need to be paid for at the time of booking. We will contact you for this payment upon receipt of the booking form.
(e) Substitutes may be made at any time without penalty. Acuity should be informed of any changes.
(f) Non-payment does not constitute a cancellation
(g) In line with statutory rights, bookings made by private individuals for personal use have 14 days from booking to cancel without charge.
(h) For private group training there is no refund for any individual delegate cancelled or postponed at any point, substitutes may be made at any time without penalty. Acuity should be informed of any changes.

Business Customer Payment:
Unless otherwise agreed in writing, payment for each course is to be received no later than 30 days from invoice. Non-payment does not constitute a cancellation.
BACS credits should be directed to: Acuity Training Ltd, A/c No. 75052695, Sort code: 60-09-21, NatWest, 151 High Street, Guildford, Surrey, GU1 3AH. Corporate/business card payments incur a 2% charge.

Provision of service:
The Company reserves the right to cancel, postpone, alter or delay any booking.

Special needs:
The Client is responsible for advising the Company of delegates with special needs prior to booking. The Company cannot accept responsibility for such delegates unless it has stated in writing that it is able to accommodate those needs.

Scheduled courses:
(a) Please note that for scheduled courses, trainers will aim to deliver the modules specified in each scheduled outline. In the event of a mixed-ability course, some delegates may find the pace and content unsuitable. Whilst Acuity endeavours to ensure delegates attending a scheduled course are of similar ability, it is the clients’ responsibility to determine that each course is the correct level for their delegate(s). Acuity cannot accept responsibility if any part(s) of the scheduled course outline are not covered.
(b) If the delegate does not have the prior knowledge required for the course they are attending, we reserve the right to ask them to leave the course.
(c) If you are the only delegate booked on a scheduled course, we reserve the right to reduce the duration of the course to ½ the original duration e.g. a 2-day course will become a 1-day, a 1 day course will become a ½ day. Alternatively, we will give you the option to be transferred to our next available course.
(d) If a delegate is more than one hour late for a scheduled course, we reserve the right to refuse admission to ensure that the experience for other course delegates is not impacted.

Holding accounts:
All Holding accounts have a maximum expiry date of one year from the date of invoice. Any unused revenue is non-refundable. Acuity cannot accept responsibility for any unused revenue within this period.

Consultancy:
The Company supports its clients in the utmost good faith. However, due to the complexities of any consultancy work undertaken the Company accepts no liability and offers no guarantees for its consultancy and associated work.

Recruitment:
If as a result of contact made during their business with the Company, a client subsequently and within one year of the last booking, recruits a member of the Company’s staff whether then employed by the Company or not, a compensation fee of 50% of the final annual salary of that member of staff is payable to the Company.

Invoicing details:
As we are not able to accept any delay in invoice payment you must tell us about any special arrangements you require for your invoices.

Live Online Courses:
It is the responsibility of the client, not the Company, to ensure that the client
(a) has a fully functional version of the software required for their training on their PC in advance of their training commencing.
(b) has an internet connection that is fast enough and stable enough to attend without interruption.

Training cannot be delayed or cancelled if a client has not organised this before a course. For the avoidance of doubt, the 100% money-back guarantee that we offer is also not available in this circumstance.

Recording of online training sessions is not permitted.

Post-Course Support:
We offer six months of post-course support on the topics that you cover during your course.
To access this support, you need to email admin@acuitytraining.co.uk a clear explanation of the issue (ideally
including screenshots) and we will discuss it with your trainer and come back to you as soon as possible.
Please note this is subject to fair use restrictions and isn’t a consultancy service. We don’t provide broader advice
or undertake development work on your behalf.

[Updated 11 April 2025]

This privacy policy sets out how Acuity Training Ltd. (‘Acuity Training’ or ‘Acuity’) uses and protects any information you give us when using this website and during our relationship.

Acuity is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Acuity Training Ltd is the data controller and responsible for your personal data.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30th August 2023.

What we collect
We may collect the following information:

• Name and job title
• Contact information, including email address
• Financial and transaction data relating to our relationship
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may infrequently send emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided. If this includes information relating to third-party companies, we make it clear.
From time to time, we may also use your information to contact you for market research purposes.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. If you agree, the file is added, and the cookie helps us to analyse our web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. This privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

International transfers
Tools we use may transfer, store and process your personal data in the UK and the USA.

Controlling your personal information
You may choose to restrict the collection or use of your personal information, and you may change your mind at any time by writing to or emailing us at info@acuitytraining.co.uk.

Ben Richardson is our data protection officer.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like a copy of the information that we hold on you, please write to Acuity Training, The Surrey Technology Centre, 40 Occam Road, Guildford, GU2 7YG.

If you believe any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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