Assertiveness Training

Our assertiveness training courses will provide you with strategies which will show you how to communicate more directly, expressing your opinions honestly without infringing the rights of others. This allows for the development of strong, productive relationships and improves teamwork.

When you communicate assertively you act fairly and with empathy. You are able to communicate difficult messages without creating conflict or destroying trust. By contrast, aggressive communication damages relationships and causes distrust. It will often allow individuals to meet their short-term aims but in the longer run it will cause increasing dysfunction.

Our assertiveness skills trainers have many years of experience in helping people to develop their assertiveness so that they can communicate in a clear and relaxed manner.

We can provide assertiveness training in London and across the UK. We have training centres in Guildford and London or can come to your site to deliver the assertiveness training if that would be more convenient.

Assertiveness Training Course Approach

Our assertiveness training courses will make you a clearer more assertive communicator. We are focused on ensuring that when you return to work there will have been a clear, noticeable improvement inn your communication skills. Not only do we explain the key skills of assertive communication but more importantly move quickly to get people practising these skills.

Learning to communicate assertively is a practical skill and so this course is unashamedly hands-on. We use a variety of role plays and other scenarios to ensure that our delegates all get plenty of practice.

People often approach business interactions, especially more difficult ones, with a clear idea in their mind of what they will say and how they will communicate it. They then find that during the conversation they lose their confidence or find it difficult to make their point clearly heard and understand.

We spend time looking at the types of communication that people find most difficult. We then work through ways that these issues can be addressed and also look at strategies that may be useful when working with difficult people.

Being able to communicate clearly and assertively is a key career skill. All employees, whether manager or team member, need to ensure that their needs and issues are clearly communicated to other people. This applies to people’s immediate teams but is arguably even more important with people that you don’t speak to as frequently whether they are inside or outside of your organisation.

Why Is Assertive And Clear Communication Important? Why Do People Struggle With It?

Assertiveness means the ability to stand up for yourself. It means feeling able to express your thoughts, feelings and beliefs in a direct and honest way and also being able to respond in an appropriate way to people who do not agree with you. Being assertive does not mean that we do not respect and take into account other’s thoughts and feelings.

Why Assertiveness Training is Important

Given that we interact with others all day at home and at work, assertiveness is a key life skill. It allows you to express yourself in a straightforward and reasonable way. Assertiveness training empowers you to act in your own best interests and to stand up for yourself without undue anxiety. It allows you to express your personal desires without denying the desires of others.

Often the issue people have with communicating clearly and assertively is that they take a passive stance. Many people have a strong desire to be liked by others. As a result, they tend to place greater weight on the wants and feelings of others than they do on their own. As a consequence, they fail to communicate their thoughts and feelings clearly, especially when they do not agree with the opinion that the other party is expressing. They do this in the hope that they will please the other party, however, it means that they allow others to make decisions for them and to lead them.

By responding passively individuals will also often portray themselves as less decisive. This actually creates a less positive image and may also make them feel less confident in their opinions. In addition, passive behaviour can often lead to treatment by others that reinforces this passive behaviour creating a vicious circle of increasingly passive behaviour.

What Is The Difference Between Aggressive Behaviour And Assertive Behaviour?

There is a clear difference between aggressive behaviour and assertive behaviour.

When someone acts aggressively they undermine the rights or confidence of others. It can be exhibited in a number of ways from unduly rushing somebody, ignoring someone, instructing someone rather than asking them or simply failing to take their feelings into account.

Aggressive behaviour does not take into account the feelings or interests of others. As a result an aggressive communicator will very rarely praise or consider others and when responding will often put others down. This will encourage the other person to respond in a non-assertive way. It is often an unsettling experience to be spoken to aggressively. It is common for the receiver can be left wondering what he or she did to deserve being treated in that way.

By contrast someone who communicates assertively does not leave the other party feeling belittled or ignored. They have the ability to communicate their point of view clearly and comfortably while taking into account the feelings of others.

Examples Of Assertive Behaviour

It is difficult to define assertive behaviour precisely. However, examples of assertive behaviour include:

  1. Identifying your wants and needs and openly raising them with the appropriate people.
  2. The ability to accept criticism in a positive and open way.
  3. The ability to say “No” to requests when appropriate.
  4. Encouraging others to express their feelings and desires and treating them as equals.
  5. Being able to admit to mistakes and apologise for them.

This article contains other examples of assertive behaviours.

Assertiveness Training Course Locations

Would head office is based in Guildford, Surrey,

We also provide assertiveness courses in London and Reading.

Similar Training Courses

Delegates interested in assertiveness training courses are often also interested in:

Customer Service Training Management Training


Further Assertiveness References And Reading

Further information on assertiveness can be found at the following websites:

Wikipedia:                                   Assertiveness Article

Harvard Business Review:     Assertiveness Article