Overview

 

Acting assertively does not mean that you act unfairly or without empathy.

The influence and power that assertiveness brings comes from self-assurance, not from bullying or intimidation. If you treat others fairly they will reciprocate and treat you fairly in return.

This will mean that you are viewed as a leader, and someone who people will enjoy working for and working with. Learn to communicate clearly and confidently on this one day assertiveness training Workshop.

Objectives:

By the end of the course, each candidate will be able to:

  • Understand the difference between the behaviours
  • Understand the impact of your beliefs about yourself and situations (Bern’s Transaction Analysis P.A.C)
  • Understand the importance of core communication skills and appreciate the importance of active listening 2:1
  • Recognise the Win-Win (Thomas- Kilmann matrix TKI)
  • Demonstrate confident assertiveness
  • Deal with real life situations with confidence and assertiveness

 

Is This The Right Course For Me?

This course is designed for anyone wishing to increase their assertiveness and confidence when dealing with colleagues and customers and in general day to day life.

 

The Training Day

Our courses run from 9.30am to roughly 4.30pm with refreshments throughout the day and a break for a tasty, freshly prepared lunch.

We offer a relaxed, supportive learning environment, fully air-conditioned facilities and some of the nicest instructors on the planet.

Also, included:

  • A full-colour manual to keep.
  • All notes and handouts from the training.
  • A certificate of attendance.
  • Delicious, freshly prepared lunch.
  • Refreshments throughout the day.

This course runs in conjunction with our sister company, Development Academy, which is focused on professional development training.

We begin this assertive communication course by discussing with everyone their strengths and weaknesses.

We try to clearly identify the key difficult situations that each delegate faces.

We then look at where they would like to be when returning to work after the course

  • Analysing current strengths and weaknesses
  • Identifying critical situations
  • Establishing the desired outcome
  • What they are and how to recognise each one
  • When to use them – advantages and disadvantages of each
  • Recognise the links and the differences between aggression, assertiveness and passivity

 

  • What are they and where do they come from? (Eric Bern PAC)
  • How can they affect behaviour?
  • How can you modify them?
  • Body language – what is yours saying? How to read it in others?
  • Building language skills
  • Communicating professionally
  • Listening 2:1
  • Take the situation into account
  • Review your inner dialogue
  • Saying ‘no’
  • Standing your ground
  • Giving & receiving praise and criticism
  • Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)
  • What will you do differently from tomorrow?
  • Commit to a your personal assertiveness action plan

Further Reading

Below are a number of useful articles on assertiveness that we recommend including one of our own!

  1. Assertiveness For Freelancers
  2. 5 Way To Improve Your Assertive Communication Skills
  3. Assertiveness Techniques