Workplace conflicts are common; everyone has had to deal with a difficult person at least once in their life, whether they are argumentative, stubborn or even abusive.
So how do you get around these difficult people, and assert your own rights without creating a conflict?
Here are some tips to help you handle these difficult situations properly and effectively.
– Conflicts at work can easily turn into a heated argument, the worst thing you can do is lose your temper, the point here is to remain calm. Be still and say nothing, try and identify the real issue that is causing problems. Let the storm run its course, arguing back will only add fuel to the fire.
– Some people use aggression because they want to be heard, so let the other person do the talking. Sometimes all they want is to feel important, so keep calm and let them express their point.
– Actually try considering the point the other person is trying to make, even if you feel the way they are putting their point across is wrong, sometimes people just express it in ways that are counterproductive. Never tell them they’re wrong, try and look for areas of agreement.
– If the situation turns verbally abusive, then do not carry it on. Firmly but calmly explain to the person that the situation can be dealt with more appropriately if they are calm. Say something like “You’re very angry right now, which is making you say things you don’t mean. I am going to excuse myself and we can talk again once you have calmed down.”
– Choose your battles. Once there’s tension between you and a co-worker, you can easily turn overly defensive with every type of interaction you have with them. Instead of getting angry and worked up every time you see this person; only pick the issues that you simply cannot compromise on and let the little things go.
Hopefully these tips will help you resolve conflicts easier and more effectively at work.
If you want to learn more about how to Resolve Conflicts, then take a look at our Conflict Management Training