Quality Management Training

Quality Management - 1 Day

Fundamentals of quality management

• Defining quality management
• Processes

The costs of quality

• Relationship between quality and cost

Customer orientation

• Understanding customer orientation
• Benefits of customer orientation

Understanding current performance

• Flow charts
• Check sheets
• Histograms
• Run charts
• Control charts

Causes of problems

• Cause-and-effect diagrams
• Pareto charts
• Scatter diagram
• Interrelationship diagrams

 

 

 

Ideas and organization

• Brainstorming
• Affinity diagrams
• Activity network diagrams
• CPM and PERT

Preparing to change processes

• Management's role

A path for change

• Process managers
• Flow charts in process improvement

Implementing quality changes

• Understanding processes
• Measuring processes