Problem Solving and Decision Making Training

Problem Solving and Decision Making - 2 Days

Introduction

Drivers for Effective Problem Solving and Decision Making

• Motivating factors
• Business drivers
• Complex technologies
• Ways of working in IT
• Teams and methods

The Problem-Solving and Decision-Making Process

• Problem resolution

Types of Problems and Solutions

• Problem identification
• Causes of problems
• Causes versus symptoms
• Identifying the causes

 

 

 

Managing Information Inputs

• Gathering information
• Organizing and analyzing information

Creative Techniques for Problem Solving and Decision Making

• Creative techniques
• Techniques for creative problem solving
• Brainstorming
• Sorting ideas

Selecting Solutions and Making Decisions

• Selection techniques
• Presenting a solution or decision
• Obtaining commitment and agreement

Conclusion

• Case Study Scenarios