We are proud to announce that we have just been awarded the Gold Trusted Merchant award for our “Excellence in customer service”
Feefo, the Global Feedback Engine, has awarded Acuity Training Gold Trusted Status. This is a result of achieving a 95% Feefo Service Rating (or above) over a minimum number of feedbacks in 2013.
Acuity Training Team
From left to right Crystal Naudé, Nick Whitfield from Feefo, Ben Richardson, Anne Carew, Maria Tooby.
Established for 12 years, Acuity Training Ltd has continued to strive for best practice with customer service, product delivery and after care. The team are made up of Ben Richardson (Director), Anne Carew (General Manager), Maria Tooby (Sales Manager) and Crystal Naudé (Office Administrator). Having become a Feefo member in July 2013 we are thrilled to of received this award and hope that our customers continue to be happy with our services.
“We are absolutely thrilled to award Acuity Training with Gold Trusted status” said Andrew Mabbutt, Feefo Managing Director. “All data involved in the process is completely transparent, and provided solely by verified customers. Achieving a 99% Feefo Service Rating is no easy feat! On behalf of Feefo, I congratulate the entire team at Acuity Training for their excellence in customer service over the duration of 2013.”
Mabbutt discussed the achievement further, saying “The success is particularly noteworthy due to the industry in which Acuity Training operates. In delivering training courses, you are competing with mixed expectations and strict, quantifiable criteria by which the business will be measured. To consistently meet and even exceed these demands is a true testament to the quality of service being delivered.”
To achieve a 95% Feefo Service Rating, 95% of customers that left a Feefo rating must have ranked them as either “Excellent” or “Good” across a four point scale.
Feefo ratings and reviews are trusted across industries and by both large and small organisations. Feefo guarantees that all feedback left is 100% genuine through a rigorous protection of the process. Ratings and reviews can only be left by those customers verified by sales data, and invited via email.
Feefo ensures that ALL genuine customers are invited to feedback, providing a true and representative sample of consumer opinion. The conditions for success in the Trusted Merchant scheme were the same for all Feefo merchants, regardless of scale or industry.
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