Mac - Apple Macintosh Troubleshooting Training

Troubleshooting for OS X - 1 day

OS X essentials

• Approaches to problem-solving
• The process of elimination
• Setting up user accounts
• Setting up restricted access

  OS X operating system

• How OS X differs from previous Mac OS
• Reinstalling the system software
• Installing new software
• Non-carbonised software
• Software updates
• Internet Explorer and Mime issues
• Switching startup disks
• Using Extension Manager in OS 9
• Setting up iBooks for dialup internet access

Networking issues

• Setting up an Ethernet network
• Filesharing
• Installing printer drivers and troubleshooting printing problems
• Resolving internet and dial-up problems

Working with fonts

• Different types of fonts
• Installing fonts and using ATM (Adobe Type Manager)

  Recovering lost information

• Using Norton Utilities and OS X
• Retrieving information
• Intercepting viruses

  Memory issues

• Installing RAM
• How OS X handles memory
• External drives, Zip, Jazz etc
• Formatting disks and drives

Other issues

• Purging memory
• Good housekeeping practice