Customer Service Training

Customer Service training isn’t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for all customer facing staff, at all levels. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.

Customer Service Training - 1 Day

In this course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize the importance of customer service techniques to ensure continued business success. Please click here for an outline.

Next public courses:

5th September 2008

7th October 2008

7th November 2008

5th December 2008

Please call 01483 688488 to book.

"A very good course which covered the content well. I am sure the skills which I have covered will be frequently used. ."

Please contact us for more information. One-to-one or group bookings can also be arranged on dates to suit you and customised to your specific requirements. Please give us a call on 01483 688488.

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