The purpose
and benefits of appraisal
- Appraisal as an effective management tool; why
appraisal sometimes does not work; the subordinate’s
view; continuous appraisal.
Reviewing the job
- The key result areas; the job holder’s perception
of their role; clarifying standards.
Preparing to appraise
- Using job descriptions as yardsticks to assess
performance; establishing ideal aims versus acceptable
standards of performance; assessing the job holder’s
performance; preparing the job holder.
The appraisal interview
- Structuring the interview; reviewing performance
– making praise genuine and useful; making criticism
constructive; helping job holders use the “self appraisal”
technique; handling disciplinary issues assertively;
getting the job holder’s commitment to improve; getting
the job holder to participate; using questions; listening
skills; managing “difficult” appraisees.
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Setting targets
- Agreeing meaningful targets and objectives with
established deadlines and standards to be reached;
sticking to targets – reviews, follow-ups, moving
goalposts, establishing training and development needs.
Completing the paperwork
- The importance and relevance of the appraisal form;
the advantages of alternative formats; useful contributions
and avoiding the “school Report”.
Common pitfalls in appraisals
- Apathetic appraisees who won’t “join in”; defensive
appraisees who won’t accept criticism; “How is appraisal
related to my pay?” common disciplinary situations
in appraisal; the high flyer to whom we have little
to offer; plus other “thorny” problems and how to
handle them!
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