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Achieve the Gold Standard in Customer Service Training

By the end of the course, each candidate will be able to:
 Define their own current ‘customer service environment’ and its challenges
 Apply the key aspects of the Customer Service Gold Standard
 ‘ACE-map’ their team’s current levels of customer service
 Recognise the customer’s perspective and manage expectations positively
 Use ‘Leadership Vision’ to help create the Customer Service Gold Standard
 Prioritise actions to establish a a culture of Customer Service Excellence

We run scheduled courses in Achieve the Gold Standard in Customer service Excellence, for course dates and prices please look at our course schedule.

Achieve the Gold Standard in Customer service Training - 1 day

Our one-day course is intended not only to teach but to inspire. The full range of tools and possibilities will be explored, bringing each delegate up to a competent and confident skill level.Please click here for an outline.

Please call 01483 688488 for latest dates

Please contact us for more information. One-to-one or group bookings can also be arranged on dates to suit you and customised to your specific requirements. Please give us a call on 01483 688488.

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Training in Access and SQL Server Database, Excel Spreadsheet Training, VBA, Development and Consultancy, Word, PowerPoint, BlackBerry, computer training, it courses, solutions, education, bespoke, graphics, microsoft, sage, SharePoint, Office 2007, Microsoft Windows Server 2003, dreamweaver, flash, html, internet, quarkxpress, photoshop, coreldraw, web, visio, Exchange 2003, Exchange 2007, adobe, acrobat, aftereffects, golive, illustrator, indesign, livemotion, pagemaker, premiere, Apple, Macintosh, OSX, Troubleshooting, C, C++, C/C++, Digital Repro, DVD Studio Pro, Final Cut Pro, Groupwise, Java, JavaScript, Lotus, 123, Notes, Freelance Graphics, macromedia, fontographer, freehand, access, excel, frontpage, outlook, powerpoint, project, publisher, visual basic, VBA, Windows, Word, Oracle Database Administration, PL/SQL, SQL, PHP, mySQL, Scanner, Digital Camera, Picture it, Unix, video production Video Streaming, XML All available at our training centre in Guildford, or on-site anywhere in the UK: Surrey, South, South East, London, City, Guildford, Godalming, Woking, Portsmouth, Southamton, Farnham, Haslemere, Camberley, Bracknell, Basingstoke, Hampshire, West Sussex, Kent, Farnborough, Dorking, Hersham, Horley, Gatwick, Reigate, Redhill, Kingston, Leatherhead, Aldershot, Frimley, West Byfleet, Cobham, Esher, Weybridge, Camberley, Alton, Bordon, Fleet, Horsham, Crawley