Achieve the Gold Standard in Customer Service Training
By the end of the course, each candidate will be able to:
Define their own current ‘customer service environment’ and its challenges
Apply the key aspects of the Customer Service Gold Standard
‘ACE-map’ their team’s current levels of customer service
Recognise the customer’s perspective and manage expectations positively
Use ‘Leadership Vision’ to help create the Customer Service Gold Standard
Prioritise actions to establish a a culture of Customer Service Excellence
We run scheduled courses in Achieve the Gold Standard in Customer service Excellence, for course dates and
prices please look at our course schedule.
Our one-day course is intended not only to teach but to inspire.
The full range of tools and possibilities will be explored, bringing each delegate up to a competent and confident skill
level.Please
click here for an outline.
Please call 01483 688488 for latest dates
Please contact us for more information. One-to-one or group bookings can also be arranged on dates to suit you and customised to your specific requirements. Please give us a call on 01483 688488.
"I've had a great experience overall. The staff have been pleasant and helpful right from my first e-mail through to completing the course. I feel I've achieved everything I wanted to."
Training in Access and SQL Server Database, Excel Spreadsheet Training, VBA,
Development and Consultancy, Word, PowerPoint, BlackBerry, computer training, it courses,
solutions, education, bespoke, graphics, microsoft, sage, SharePoint, Office 2007, Microsoft Windows Server 2003,
dreamweaver, flash, html, internet, quarkxpress, photoshop, coreldraw, web, visio, Exchange 2003, Exchange 2007,
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